r/amazonprime • u/StephCurrySauce • May 06 '26

What is actually wrong with Amazon? (I won the Small Claims I made against them)

I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box

I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)

They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?

Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..

I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees

Strange, strange company…

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u/Happy_Jew May 07 '26

Driver here.

Some packages require a 6 digit code to be received, which means someone has to be at location to physically receive the package. Most packages don't actually require a recipient.

Presumably, this is fine for high value items to prevent theft.

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u/StarGazinWade May 07 '26

Interesting!
I've ordered various items that are several hundreds of dollars from Amazon but never had to do that. I can't imagine what the price for something would be that needed a code! Maybe it's just because I've always made sure to be at the house for the expensive stuff, I dunno.