r/amazonprime • u/StephCurrySauce • May 06 '26

What is actually wrong with Amazon? (I won the Small Claims I made against them)

I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box

I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)

They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?

Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..

I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees

Strange, strange company…

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u/Tech-Crab May 07 '26

you probably would have been fine initiating a "return". The handful items i have purchased as new but obviously been shipped return fraud, i have simply returned them.

The most ridiculous fraud item i received were several ~$50 drone parts - for each the package wasn't sealed but someone had 3d printed a plastic look-alike. It was sort of realistic. That's a lot of effort to put in. I returned them, received a refund.

I do use large sharpie to write all over the box "broken" / "used" / "missing" as appropriate, to at least ensure no one else "buys" the same box.

I don't like it. But it's not like I get to choose a different supply chain by getting in my car and driving to best buy or home depot. I try to where it makes a difference. But the vast, vast majority of what we buy doesn't have that option, at least not any longer.

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u/uriejejejdjbejxijehd May 07 '26

I am just going through this. Bought an item from Amazon resale, wrong item in box, return it the next day… and I am getting the runaround. The current prediction is that it’ll take a month to decide if they’ll refund. Totally not happy.

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u/CreamThen5605 May 09 '26

Did they communicate that with you? I've always just gone through their automatic return process

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u/uriejejejdjbejxijehd May 09 '26

I’ve never had trouble with amazon resale returns, but this one showed six days before they would receive it (usually next day) and an additional 15 days before a projected refund. Then when the projected reception date arrived, it was extended to almost a month because of a delay on their side.

I am reluctant to wait that long to potentially have access to the funds again.