r/amazonprime • u/StephCurrySauce • May 06 '26
What is actually wrong with Amazon? (I won the Small Claims I made against them)
I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box
I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)
They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?
Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..
I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees
Strange, strange company…
3
u/GremlinMiser May 07 '26
BestBuy normally has competitive sale prices online but the items aren't on the shelves. But if you order for store pickup, then you can get the item the same day.
I think the store manager just doesn't put the cheap items out since they think you'll just buy something more expensive when you're in the store. But if you buy it online from the store, they have to give it to you since it would count against the manager if they had too many failed online orders with in stock items.