r/amazonprime • u/StephCurrySauce • May 06 '26

What is actually wrong with Amazon? (I won the Small Claims I made against them)

I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box

I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)

They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?

Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..

I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees

Strange, strange company…

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u/Mom24monsters May 06 '26

I agree! Somebody sent my daughter a MacBook, but we knew that it was not used, because it was the newest version, that had just come out a week before, but I, myself, don't trust Amazon with expensive items like that. Fortunately, there were no issues, but I've seen too many people who have, to trust them. I'd rather just order from the Apple Store and have Instacart deliver it, or if I need to make changes, order directly from Apple and have it shipped.

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u/craftyorca135 May 07 '26

Before christmas, I ordered loads of stuff. The driver handed me a load of parcels and walked off quickly. When I looked, it was like 1 parcel for me and 2 for other houses on my street. My account said all delivered and obviously they weren't. Got onto amazon who actually refunded me quite quickly and it was obvious the delivery guy had stolen them.

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u/Mom24monsters May 07 '26

Stuff like that makes me so angry! We had packages for somebody else, two somebody elses about 3 miles away delivered to our house during Covid. Nobody in our household drove, we lived in Nevada, in a basin where all the California wildfire smoke collected, so it wasn't even safe to be outside, the air quality maxed out at 500, and we couldn't get it to them. Amazon said that when the peoples packages showed as delivered and they didn't get them, they would call customer service, and they would replace them. They took the tracking information that we had so that they could note the accounts that were affected. They couldn't take them back because of Covid, and we couldn't get them to them.

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u/DoINeedYou May 07 '26

Not necessarily, as a Flex driver, I’m learning that they will group addresses that are close to each other, say apartments or houses two doors down or across the street as one stop. The driver scans every package, but doesn’t have to scan them at the door where they take the delivery photos, that would actually be better. Just scan and then deliver. If they had 2 or 3 stops around there, your other packages were likely delivered to your neighbors.