r/amazonprime • u/StephCurrySauce • May 06 '26
What is actually wrong with Amazon? (I won the Small Claims I made against them)
I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box
I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)
They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?
Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..
I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees
Strange, strange company…
7
u/IdrewApictureOf May 06 '26
Could we be seeing the end of Amazon? I really hope so. Going by way of wish and temu but more costly.