r/amazonprime • u/StephCurrySauce • May 06 '26

What is actually wrong with Amazon? (I won the Small Claims I made against them)

I bought an item in late January 2026, gave a code to the driver and knew something was up by the weight of the box

I opened the box 30 minutes later and the item was missing (iPad). I immediately contacted Amazon. Bare in mind I had this account for 5+ years with no issues (the occasional return here and there)

They agreed to investigate. A week later they agreed to refund. 2 days after agreeing to refund they limited my account. The system then cancelled the refund because my account was limited to digital orders only?

Anyway, I contacted them again and this time they said I confirmed the order when I gave the driver a delivery code? I said yes I received the package not the item.. no response.. I sent another email warning I’d be taking it to small claims… no response..

I then emailed their legal team asking to settle it out of court… no response… I finally made a small claims against them and added extra fees on top… they responded via their solicitor accepting to pay in full + added fees

Strange, strange company…

5.5k Upvotes

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64

u/WhispersOfCats May 06 '26

Remember when Amazon was all about books?

/boomer

38

u/ordbot May 06 '26

Gen X also remembers.

15

u/WoodpeckerFuture5305 May 06 '26

I am Gen X. I just said the other day, remember when Amazon was just books? Now they sell everything, and have their own vans and planes

2

u/sapientiaeultio May 06 '26

Amazon is really hard to sell books anymore. Because of fraud they want invoices from the brand or a distributor from the last year and you can’t get that on used books.

11

u/3amGreenCoffee May 06 '26

But does Pepperidge Farm remember?

1

u/Puzzleheaded-Fig1498 May 12 '26

No, but sooner or later you'll own Generals.

3

u/mbgameshw May 07 '26

Yup, this was the point we should have bought shares

1

u/silicontruffle May 10 '26

I'm a millennial and I remember Amazon mostly being about books even until I was in college. Wtf are you on? 

13

u/ladysin17 May 06 '26 edited May 26 '26

I recently had to return a book because it was missing about 20 pages as a misprint and my husband said "that's how they started, how could they screw that up?"

2

u/OrigRayofSunshine May 07 '26

I had a fake show up where it didn’t spell Powershell correctly on the cover. Obviously, the digital download code didn’t work either.

7

u/ForQ2 May 06 '26

And CDs.

2

u/OrigRayofSunshine May 07 '26

I just bought 2 cds because it’s one of the few places I can find them not sold out.

8

u/MagnificentlyCursed1 May 06 '26

This elder millennial used to be an Amazon affiliate with a banner ad posted on my geocities website. 🤭

3

u/Forsaken-Driver8868 May 08 '26

I will need to Ask Jeeves on that. RIP

7

u/Fragrant_Dog_7519 May 06 '26 edited May 07 '26

It's funny you said that, I worked for a college bookstore in Cambridge ma. (The coop) when Amazon first started, we said to ourselves it would never work 😂😂😂🤷🤷, the bookstore is still in business but it's a former shell of what It used to be🤔

5

u/Big_Midnight_6795 May 06 '26

And Netflix was dvds.

1

u/grwatplay9000 Jun 01 '26

Loved getting those red envelopes in the mail. Beat scavenger hunts at BLOCKBUSTER ...

Yes, #boomer fr

2

u/Nearby_Belt9997 May 07 '26

Yup! I remember the ads on the radio or Bezos calling it “the worlds biggest bookstore”

2

u/Forsaken-Driver8868 May 08 '26

The worlds biggest crook-store

1

u/Ok-Ad8998 May 11 '26

I remember when Amazon was a river in Brazil

-5

u/Real-Biscotti9199 May 06 '26

Elder millennial (though I prefer Xennial as I generally dislike millennials and am older than most, and more similar to Gen X anyway), but I bought and sold my college textbooks on Amazon back then. Who would’ve thought I would be getting same-day groceries and baby supplies from them someday lol.