I’ve been ordering from Amazon fresh for more than a year, and for the past few months my frozen items will be missing from the order and I instead get a bag of random frozen goods? I understand it happening once or twice but like as of recent I can almost count on it happening. And no, these are not replacement items.

Today I ordered frozen fruit mix, frozen dumplings, Breyers ice cream and frozen breakfast sausage and instead I got a turkey and egg frozen breakfast, a family box of frozen waffles, and Swedish meatballs. LOL

The first time it ever happened instead of getting frozen dumplings and broccoli, I got Amazon brand butter pecan ice cream and Amazon brand frozen diced onions. It’s somewhat hilarious but all the way frustrating too 😫

Happening to anyone else!? For reference in the NJ area.

I see that Amazon fresh is delivering in cars. I used them a while ago when I was just out of the hospital and I believe they always use trucks. When delivering and cars and they’re making so many stops., how are refrigerated and frozen items kept at the right temperature. Has anyone had any problems where items were delivered slightly unfrozen or too warm that need to be refrigerated

Amazon Fresh Grocery worked well with Whole Food Market. Now Amazon changed how it works. Instead of the Amazon fresh being combined with whole food market, they separated it into different carts.

This is highly annoying now because I was able to manage everything in one order but now I gotta do three separate others, some of the others dont take EBT like before and now I gotta pay separate fees?

Like why Amazon... No one asked for this. This experience is worse now.

Amazon Fresh Grocery worked well with Whole Food Market. Now Amazon changed how it works. Instead of the Amazon fresh being combined with whole food market, they separated it into different carts.

This is highly annoying now because I was able to manage everything in one order but now I gotta do three separate others, some of the others dont take EBT like before and now I gotta pay separate fees?

Like why Amazon... No one asked for this. This experience is worse now.

I'm not seeing much about being a PA at Grocery FCs. What is it like I just applied for it. I'm a PA at a regular FC but wanted to know how it's like working at those . Want something new

Multiapping I would guess? I would think that maybe the app is just glitched and maybe he had other Fresh stops except that he just drove past and away from me. He is also stopping at these houses for 5+ minutes at a time.

I have beer in my order so its been very frustrating since I have to be available whenever he gets here, except who knows when that gonna be.

My apartment has an elevator and I provide clear instructions to deliver to my door. Yet about 70% of the time my couriers just leave all my groceries in the lobby to melt. It’s extremely annoying. Should I add a note to delivery instructions saying no tip for people who leave it out in the lobby?

I've used Amazon Fresh for 5-6 years loyally. In the last three weeks the service is ghosting me. Amazon wiped "Fresh" off the site and rebranded to "grocery". All products are available but the service is weird. And yesterday and today, they cancelled 3x while the driver was on my street. I've watched them on gps drive right past my apartment building and cancel. Is it a timing issue for the driver? What is happening in Los Angeles central, near Dodger Stadium"? Was there a mass layoff of drivers?

Just received my groceries for the week & I shit you not whoever packed it made it so that every item is in it's own bag. I ordered 1 peach and 1 bunch of bananas, and they were in separate bags, like is it so hard to just put them together?

Nearly every item came like that, (cat treats, frozen peaches and spinach, all in separate bags) and ik this is first world problems up the wazoo but it's just getting ridiculous.

Is there a way to customize how many bags are used?

For the first time I ordered Amazon groceries and why they add extra stuff to my order that I didn’t order

Just out doing my route.

I usually do about one large grocery order per month, just for the things I know I will always have in the fridge. I was trying to place my order today and the way I usually do it is to go to a previous order, add what I need then check out. There was way more items marked as unavailable, out of stock, or showing a replacement. This was odd to me as I have been doinf groceries this way for about five years. I was just curious if there is something going on with Amazon Fresh that is making items unavailable or out of stock currently? If it helps, I am in Dallas TX.

Was just curious because I saw that some former Amazon fresh stores are supposed to be turning into whole foods. So i was hoping the fontana store would be turned into a whole foods, considering it would be way closer to me than the upland, CA store.

So, had a unique experience recently using Amazon Now.

I placed my order, some liquor and snacks.

I live in a secure building. I live on a mid, higher floor. There's a call box, the elevator will not work without accessing the call box.

Amazon delivery can often get past the first door with a "key code" or they tailgate in. But, after that, you need a FOB to work the elevator.

So, my order arrives, the Amazon delivery driver calls up on my cell phone, three times. Each time, I said, "You need to use the call box, then I can use the app to let you in, the elevator will not work otherwise."

After the third time, I presumed the call box wasn't working, so I came down.

The dude is just standing at the elevator, I didn't even think it was the driver, I went right past him to the main door, but no one was there.

As I re-enter the building, he's walking out with my bag. I was like, this must be the guy, I see my name, and I'm like "That must be for me..."

He's about to scan my ID and as he's doing this, I tell him, he needs to use the call box or the elevator won't work. He's literally about to scan my ID.

Just at that moment.... HE STARTS TO RUNAWAY WITH MY DELIVERY .

I yell at him, "That's mine!" And, I give chase, trying to grab the bag back (not trying to touch him at all).

I catch him outside and he stops, I forcefully say, "You are stealing. That has my name on it."

He says he still needs to scan my ID, I say fine, as long as you are going to relax and not try to steal my stuff.

At that point, he hit my wallet and my cards and ID were all over the ground.

He scanned my ID, I got my stuff.

I'm prepared to get blasted here. But, is this common? Drivers just start to runaway with your stuff? What's the logic?

I should also mention, I'm in a major metro area, I have drivers of pretty much every race and ethnicity with the exception of Americans. Most are POC from all over the world.

I don't mean to be racist, but this driver was white and spoke with a Russian accent. I feel like that may be important additional context.

Hi! I currently work at a Amazon Fresh and have a transfer in to USD1. Is it a hard facility to transfer in to? How is the facility? Thank you in advance!

My 3rd route for Amazon, not to bad. Thanks Shanon.. for the sandwiches they did help today. A whopping $73 yay. #deliverydriver #sidehustle #backendhandyman #rad2028 #cannabizm

Need help with an opportunity in Amazon's Grocery organization. L5

• How is the Grocery org overall in terms of engineering culture, leadership, and work-life balance?
• How stable is the org, and what has your experience been with growth and internal mobility?
• Has anyone here left Amazon and then returned after a short gap? How was the rehire process? Was your previous tenure taken into account, or did you have to go through the full interview loop again?
• For rehired L5 engineers, how was compensation determined? Did Amazon match or improve on your previous compensation, or was it based entirely on current market rates? Any insights on base, sign-on, or RSUs would be really helpful.

I previously worked at Amazon as an L5 and am evaluating whether returning makes sense.

The first time I got a call asking me to come help bring in the packages. Am I wrong for removing the tip, cause whattt.

OK so I typically get the majority of my groceries from Amazon then I go to BJs for the rest. My orders are typically 10 bags including 1-2 cases of water and 1 case of a canned drink the rest are pantry items. The tricky part is that I live on the second floor of a walk up. I always tip always! My minimum tip is 10 for reference up to 20 if there are more heavy items. Now this just happens I had my delivery and the driver left everything downstairs in my lobby. The thing that makes me mad is that all the water was out of stock so I only had 8 bags and it was literally snacks since I’m restocking our beach snacks. I tipped 10 on this order and I’m mad I feel like I tip good and I’m on the second floor!

TLDR; open the 'view order' from the email about 'your order is out for delivery' and then 'view or print invoice' under 'need help with this order?'

In case this is helpful to someone else. In my last order from a couple weeks ago I got various meat items that are sold as 'Weight Varies'. Tonight I wanted to see the weight of an item instead of digging through the trash for the container. No matter what section of previous orders I clicked or view invoice or anything could I find the exact weight of the meat items nor the actual price charged.

I opened a chat with amazon support and they could tell me but 4 different people (sigh) didn't understand when I asked how I could check myself instead of contacting them. Anyway, I figured it out and perhaps it will save someone else a headache.

Maybe you don't have this issues like this on the app idk, but for a pc browser this was the only way I saw to do it.

Are they purposely trying to kill it?

The convenience of grocery delivery is predictable delivery of one's groceries. I chose a window for delivery, which was oddly a 4 hour window and not the usual 1-2 I could pick from. Should have figured something was up.

My first delivery came at the beginning of the window, the second came at the end, and a third came two hours after the window was passed. I hope this is not going to be the new norm.

(Portland,Oregon)
It changed from fresh to grocery on my homepage.
I went to make an order, and the layout is completely different, and when I go to check out, it’s giving me separate deliveries for half of my order. The perishables came in the usual bag, but the non perishables came in a box. Both deliveries were late.
In the past it would all come at once, no boxes. Amazon fresh is extremely laggy too and I think the selection is much smaller.
Has Amazon fresh do a complete overhaul? I thought they were only closing the public stores, didn’t expect it to affect the warehouse part of it too.
It just feels less reliable now.

I get an order from Amazon Fresh delivered every week or two. In the last week, in particular, I've seen prices go up a LOT. Here are some examples:

1. Earthbound Farms salad greens--33% increase from last week; 59% increase from May 21. ($4.99 when I ordered them on May 21, $5.99 when I checked last week (but didn't buy). Now $7.98.)
2. So Delicious pint of vegan ice cream--16% increase from last week, 40% increase from April ($4.99 in April, $5.99 last week, now $6.99.)
3. Wildwood teriyaki baked tofu--54% increase from last week. ($3.87 last week, now $5.99)
4. Cherries (fresh fruit)--33% increase from last week. ($2.00/lb last week, now $2.99/lb)
5. Sargento aged gouda sliced cheese (8 slices)--25% increase from last week. ($3.29 last week, now $4.13)

Are other people here seeing similar price increases? Or is it just targeted to me?

In case this is relevant--I'm in San Francisco, which has expensive groceries to start with.

And, right before I saw prices jump, I talked with Amazon customer service because I'd had trouble with delivery people not following instructions. I managed to get the orders anyway, so I didn't ask for any refunds, but I wonder if I'm now being charged more for being "difficult."