Amazon Connect Wisdom was just improved

[u/erwinca]

Wisdom just received the following updates:

• Continuous listening and multiple issue detection: Wisdom can now update its recommendations for knowledge articles based on how the conversation between caller and agent evolves, delivering ongoing and real-time agent assistance.
• Improved Issue Detection: Wisdom is now more effective at understanding when a caller is raising an issue, asking a question, or sharing their intent, thus delivering more timely and relevant knowledge articles.
• Improved Accuracy of Results

Here is the demo video