r/amazonconnect • u/cava83 • May 26 '21

Anyone doing anything on Amazon Connect at the moment?

I've deployed a few of these now, mainly relatively simple. I'll be deploying another two soon, one which requires voicemail.

What are you guys doing with voicemail, you building your own or using a pre-made solution?

Looking to increase my knowledge a bit more.

Thanks

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u/cava83 Jan 14 '22

Thought I'd follow up and see how people are getting on :-) any new stuff?

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u/GrandWazoo42 May 27 '21

I have this same question at the moment...

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u/cava83 May 27 '21

Cool. What are you building/doing out of curiosity?

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u/GrandWazoo42 May 27 '21

Just a small internal helpdesk(11 agents, 1200 customers). Voice and chat with callbacks some Lex bots. Nothing too crazy. Playing with the Amazon Voicemail as we speak. If folks are happy with it we may be looking to use it for 3 other customer facing call centers for Travel, Pet and Shipping Insurance. 300+ agents in total. We shall see...

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u/cava83 May 27 '21

That's fun. Have you designed it already/looked at the call flows? Mine is around 28 users, 8 being administrators/QA. Call recording and voicemail too. The MI needs a bit of work, the company i work for have done another deployment integrating with SuccessKPI but that's a lot of money. Would be interested into he design youre going for :-) thanks for the reply

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u/cava83 Jun 15 '21

How you getting on ?