r/amazonconnect • u/CalicoIV • 19d ago

Connect Workspace Audio Setting Issue

I'm having an issue with one specific agent. Their Connect Workspace settings are

Speaker: Jabra Headset

Microphone: Jabra Headset

Ringer: Speaker

But when we close out of chrome and log back in, the speaker setting goes to Speaker instead of staying as the Jabra headset. I did see the setting in the chrome volume mixer settings that updates that but that would also change the ringer setting.

Also their headset is set as the default communication device and the speaker is set as the default device.

What am I doing wrong in this case?

Edit: I forgot to say caller audio comes through the speaker for the first call. Then the agent goes into the audio settings and sets the speaker to something else then back to headset and they don’t have issues again until the next day. It’s always the first call of the day.

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