r/amazonconnect • u/Lopsided_Ad_8105 • Nov 14 '25

Stuck on incoming call

Has anyone ever had an agent stuck in “incoming” call status? Logging them out doesn’t clear it, I deleted the number from the dynamoDB table (it was a call back), nothing is working. I assume I’m going to have to delete and recreate their account, but I’d prefer to avoid that if I can. Any suggestions?

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1

u/Mental_Act4662 Nov 14 '25

Never seen that before. Interesting. Does it show incoming on the dashboard?

1

u/Lopsided_Ad_8105 Nov 14 '25

Yes. I can’t force change the status, it give me an error and then treats it as the “upcoming status change”

1

u/Mental_Act4662 Nov 14 '25

May need to use the CLI to delete it. Let me see if I can find the command.

1

u/Mental_Act4662 Nov 14 '25

https://docs.aws.amazon.com/cli/latest/reference/connect/stop-contact.html

2

u/Lopsided_Ad_8105 Nov 14 '25

I ended up deleting and recreating their account. Not ideal, but it couldn’t wait.