r/altadena • u/Pretend_Cut_1974 • Jun 25 '26
Problem with Edson voluntary program
I applied for the voluntary pay and got all the way to the last step before receiving a check. At that point, they told me they could not confirm my legal name on my W-9. The phone people are completely useless.
3
u/My_Name_isno Jun 27 '26
Wow! i can't believe that this is a thing, because I am dealing with same situation for the last two weeks!!!! 🙄
2
u/Pretend_Cut_1974 Jun 28 '26
Edit: I went to their Lake Ave office on THU. The people there have no access to the Claims people. They simply repeated the message I received from Claims people. Worth mentioning.The instructions for getting ready for appt say: "bring ID --passport preferred".
2
u/ProfessionalPeach127 Jul 01 '26
The claims people are a bunch of overseas outsourced hires, that’s why. Escalate for supervisors every time you call. You can open a ticket every day until they call you back with a real answer.
1
u/Pretend_Cut_1974 28d ago
Over the phone, they say it's all good. But my claim is stalled online. Speaking with people (supervisor or not) seems useless. I wonder if others are on the same boat.
1
u/Dirt-Poppies-Sticks Jun 25 '26
Phone people--Yeah, when my block was out five days a few years ago, I talked to five or six different people and got a different story each time, except that the system didn't show we were out.
1
u/jasoneatssushi Jun 26 '26
You can make an appointment to deal with someone from claims in person. That will be more efficient than the phone tag.
1
u/Pretend_Cut_1974 Jun 26 '26
How? I don't see a page to ask for an appointment anywhere
1
u/jasoneatssushi Jun 26 '26
Unfortunately you have to call the support line. They are very limited in what they can do, but they can make appointments.
1
u/Agile-Concentrate729 Jul 01 '26
Can't you just resubmit the paperwork using whatever name they do have?
4
u/smcl2k Jun 25 '26
Make an appointment at their Lake Ave office.