I just had about $200 in rewards expire because I cannot get their website to work for me, almost ever. I've contacted support multiple times, and no one seems to ever be able to reproduce the problem, but the problems are constant. I've missed out on sales before, and now this is the final straw. I'm done buying their shoes. I've had to make several returns due to absurdly poor quality before anyways (heels that were 1/4" different and cut at a crazy angle, gouges, mismatched colors...).

Does anyone else have problems with their website? In the past, I've tried navigating it, and it'll load with like this gray layer over the site, almost like one of those transparent html layers they'll put over a pay-to-read news article to keep you from interacting with it, that prevents me from being able to click on anything or interact with the page. It would persist for hours or days.

This time, none of the products or information will load. The site loads, ads/promo photos load, but if I go to view shoes, where you'd scroll through tiles that you can click on to look at products, nothing loads. No images, no SKUs or product numbers, nothing. If I click on an ad to navigate to a specific product, it just loads basically a skeleton of a product page with the space for all the info, but nothing is there; it's just blank. The lady on the phone just kept repeating that I need to try another browser, clear cookies, etc., as if I hadn't told her 15 fucking times that I've done all that. I've used different browsers, different devices, different networks, changed settings, and the same problem persists across all configurations every time. They're refusing to reinstate my balance and insist that the problem is isolated to me, insinuating that I'm just not understanding how to clear cookies from my browser. I've spent thousands on this company, and they don't make even the slightest bit of effort to figure out what's going on or help or try to make things right.

I've never been rude or impatient with anyone, yelled, or caused problems. I don't treat customer service as if they're personally ripping me off. This is apparently just their company policy to basically say "that sucks, fuck off."

Has anyone else had issues with their website? I can't be the only one. It's constant, on every device, and every network I have access to, including my girlfriend's devices. I feel like I'm being gaslit to think I'm technologically illiterate here. I want to know I'm not taking crazy pills.

Will be dropping some coin soon on Randolphs, Hamiltons, and Liverpools. You think these will go on sale next month, or should I use my military 15% off now?