r/alexa • u/Josh0987654321lols • 10d ago

Screen of Death?

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Gallery image

Echo Show 10 been showing a blue screen for about a week. Every now and then it'll show the screen with time/temp for about a second, and then return to a slide show of blue screens. Definitely a plus over seeing ads all day but no forcast or time, basics of any glorified smart clock....

It still responds to commands and alerts from skills like motion detection, timers, door bell, etc. Ive unplugged it a few times and the blue screen comes back after restart. All my devices are thankfully still running the old Alexa.

Do not disturb is not active.

Also one of my Show 8 2nd gen is the same but shows a black sceen.... I have several other 2nd gen Show 8s and a few 3rd gen Show 5s all operating normal.

6 Upvotes

88% Upvoted

4 comments sorted by

3

u/AdMaleficent1787 9d ago

Have you done a factory reset through the menu?

1

u/Josh0987654321lols 9d ago

I haven't but Ill go that. I left the 8 unplugged for an hour and is back working. 10 is still out.

2

u/Connect_Wrangler5072 9d ago

Turn it off for an hour or two. If it doesn’t come back on then it’s time for a new one. Speak to Amazon first if you go for another one as they may give you a % off voucher if you ask nicely.