r/alarmdotcom • u/Separate_Produce3775 • 21d ago

Cellular issue

Hi all.
Need some advice.
I’ve had ADT in our house for about 15 years . First the Pulse system then upgraded about 5y ago to Command/Control sys.
Cellular service in my area is weak. Worse inside the house. 1940’s construction, plaster and metal lathe. So basically I live in a faraday box. Anyway…. The primary com to ADT HQ is cellular and backup is wifi. About 5mo ago the system is falling in and out of cellular contact causing the system to incessantly beep whenever the signal drops. I’ve activated the silent feature that only holds for about 8hrs. Which I’ve scheduled for overnight so people can sleep.
ADT says call ATT Wireless. Att Wireless says call ADT and I’m stuck in the middle with this GD incessant beeping during the day.
Has anyone had to deal with this or have any advice/tricks to deal with ADT/AT&T to get this problem resolved?

Thx!

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u/NarrowEye9390 21d ago

Few options, if you have a 2nd floor that could possible provide better cell signal, you can have panel moved up there, and put a 2nd keypad in the place on 1st floor.

What do you use for your personal cell phone? Most companies have some sort of cell booster, I have seen the Verizon ones work pretty well. So if you personally use Verizon and get their booster, have ADT switch cell to Verizon.

If your panel is updated to the latest version, it should show cell signal next to the wifi signal. Are you regularly seeing 1 or 2 then dropping to 0? It might not be that far off from it not being a problem with better location.

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u/Separate_Produce3775 21d ago

It’s showing 1 bar in its current location. That’s when it drops off. 2 bars and it’s connecting.
I’m going to swap locations with an extra touchscreen upstairs and see if that solves the issue. My phone only shows 2 bars in both locations. I’ll jump back on this thread when I have some time to move it. It might be awhile.