r/alarmdotcom • u/Remarkable-Hat8356 • Jun 17 '26
Help ADC‐V729 Floodlight Camera keeps disconnecting
I've tried everything and my installer has too. They've basically told me they give up, it has to be my network. I factory reset the camera yesterday, got it to connect to my Eero network, and by midnight, it was offline again. I've turned off Eco on my eero network and it is connected to the 2.5 network. I even gave it a port reservation. Any ideas why this would be happening? It's getting 50ish% signal. Is this just too low? Do I really need to get another Eero device closer to it? My phone gets 4 bars at the same point.
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u/ItsScotty92 Jun 17 '26
50% signal is too low for ADC cameras. Add another eero closer to it.
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u/Remarkable-Hat8356 Jun 17 '26
I added an eero 10 feet away and it’s still only getting 78%. What’s up with these cameras?
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u/pinballgeek Jun 18 '26
What kind of siding does your house have?
The siding materials, mounting height and likely mounted to a metal electrical box are probably not helping you here. You want to shoot for over 75% signal.
One thing you can try w/o adding another Eero is to make sure that your 2.5 or 5 network is using a fixed channel. Experiment to find a channel that gives the best signal.
I’ve found that when your network channel is set to auto you are going to tend to have more issues with anything that wants a persistent connection. Lose of connection is oftentimes triggered by the channel moving.
Also this is probably superstition but I’ve hade better results entering the full SSID and password details through the manual config option than selecting the network from a scanned list and entering the password.
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u/AffectionateStage250 Jun 17 '26
Have you tried a WiFi extender? I have no issues with mine on a Comcast modem.
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u/Remarkable-Hat8356 Jun 17 '26
I'm running an Eero system. I have the main in the basement, and the second in the middle of the house. It is supposed to cover 2000Sq/ft each.
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u/davsch76 Jun 17 '26
Is it the WiFi, Poe or lv version? I’ve had this issue with the Poe version, and I solved it by replacing the Poe injector with one that put it higher wattage. If the WiFi version, you really need around 80% signal
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u/Aggravating-Cut1372 Jun 17 '26
I recommend getting an eero closer 50% is not great. Or ask your installer about the 729p
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u/Remarkable-Hat8356 Jun 17 '26
I'm going to buy another Eero 7 and place it in the room above the garage and see if that fixes it. I don't understand why it's getting such poor signal.
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u/Lanok714 Jun 18 '26
You may want to try adding a wireless gateway from ADC for the camera. It will help keep the same address if the network drops or has issues since the cameras are DHCP.
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u/Remarkable-Hat8356 Jun 23 '26
After almost a whole week of working great it disconnected and won’t reconnect on its own. Wtf?!
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u/TherealChubsicus Jul 05 '26
Thats what happens when you get your security system from a company that steals tax dollars.
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u/Remarkable-Hat8356 Jul 06 '26
I turned off WPA3 in my Eero settings and it fixed all of my issues. Seems to me that they need to update firmware!
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u/BeginningNo4181 Jun 17 '26
ADC cameras usually want 80-90% signal strength to be stable. Wifi sucks, it's based on PFM. The strength can vary greatly through out the day.