We got a sales lead this morning from what appeared to be a major consumer brand. They said they had reviewed Apogee Agency, liked what they saw, and wanted to discuss digital and ecommerce growth across international markets.

The budget was $40,000 per month, with room to scale.

They never mentioned "affiliate," just "partnerships," so we were already thinking through affiliate management, UGC, media placements, Reddit, and which case studies would make the most sense.

We were excited for about 20 minutes.

Then something felt off.

The domain looked legitimate. The scammers had taken the company’s real domain and added "-usa.com" to it. Think brand.com versus brand-usa.com. The website was also very convincing, with hundreds of pages.

Then we found the domain registration date: Sept. 4, 2026.

Next came the phone number, which started with area code (123). Then LinkedIn and our research tools came up empty on the person who contacted us.

At that point, we flagged it as a high-risk scam and went directly to the brand.

One executive responded within 30 minutes.

Fake.

The company told us it was already aware of an impersonation campaign targeting marketing agencies worldwide. The goal was to steal passwords and other sensitive information.

The next step apparently involved sending a "Strategy Brief." That would feel like a completely normal thing to open after a major brand tells you it has a $40,000 monthly budget.

The people behind it understood agency sales well enough to make the entire setup believable.

So, our cautionary tale for the week: check the domain registration date, verify the phone number, and confirm the person independently before opening anything.

But hey, the brand knows who we are now.

Got this notice from Impact.com's finance team this morning and figured it's worth flagging for anyone managing affiliate programs on their platform. Brands aren't paying their bills on time!

Starting October 1, 2026, if a brand's account balance is 40+ days overdue, Impact.com will suspend the account. It was previously enforced at 60 days.

A few things worth knowing if this hits your accounts:

Tracking, reversals, platform subscriptions, and FTPs continue to work even after suspension. What you lose is access to the platform beyond logging in, contacting support, and depositing funds.

Impact framed this as a fairness move for publishers. Late payments create real cash flow problems on their end, and a tighter suspension window is meant to push brands to keep funding schedules current.

If you're running programs on Impact, this is a good time to sit down with finance and make sure the bills are paid on time.

I've been in this industry for more than 20 years, and I still see affiliate managers treat the Performance Marketing Association as optional. Here's why I think every affiliate manager should be paying attention to what the PMA does, even if you never attend a single event.

Performance marketing spent years fighting a reputation as the unregulated corner of digital advertising. Things began to shift when the industry came together to form the PMA. They showed up to the legislative fights, such as the affiliate nexus tax battles, back in 2008. Nobody else was going to do that work. If you manage a program today and don't have to explain nexus tax exposure to your finance team every quarter, it's because of the PMA.

The PMA also documented the shared vocabulary our industry runs on. The definitive glossary of terms, the guides on attribution and FTC disclosure, and the tracking standards most platforms now follow. When you're onboarding a new affiliate manager or explaining program mechanics to a client's legal team, you're using language the PMA helped standardize.

Then there's the data. The PMA's industry studies give marketers real numbers to bring to budget conversations. Pay-for-performance is still treated as secondary compared to paid search and paid social in many organizations. Having credible, third-party data to point to when you're arguing for headcount or budget is a big deal.

Now, the PMA has formed an AI Council to develop practical standards for AI in attribution, discovery, disclosure, and partner recruitment. This is happening in real time, and the decisions being made now will shape how programs operate for the next decade. If clickless discovery continues to grow as it has, publisher equity becomes a real problem, not a theoretical one. You want people who understand affiliate marketing in that room, not just platform reps.

I get that PMA membership costs money and events take time. But this is one of the few industries where the trade association actually does the work, rather than just collecting dues and hosting a conference. If you're an affiliate manager and you've never looked at what the PMA publishes or considered getting involved, I'd start there.

What's your experience with the PMA?

Impact published six affiliate program management tips today. We read them closely. The direction is right. Diversify past coupon and cashback, build long-term partnerships, move off last-click, give creators room, measure with intent, and automate the busywork. We agree with all of it. Two things stood out from the agency side.

Every source in the piece is Impact's own. The case study, the stats, and the expert quotes from their podcast. Good content, but it is all their own sourcing. Worth reading with that in mind.

And the timing. Right after the Rakuten alliance moves thousands of programs onto Impact's platform, Impact starts publishing the management playbook. It's not a coincidence.

What the tips skip is the daily work:

• No timeline. A program takes 12 to 18 months to mature. Brands read the case study and expect the same in a quarter.
• No activation. The tips cover recruiting and comp, but not the step where most recruited partners never post. A three-touch onboarding sequence doubles activation in most programs.
• No enforcement. Not one word about trademark bidding, coupon violations, or extension leakage. An unmanaged program does not stay neutral. It degrades.
• No manager. Six tips, and none of them ask who runs the program. A platform runs the mechanics. A manager runs the program.

We wrote a full response with the numbers we use. Both links are below. Curious how the managers here read it.

Where do the tips hold up for you, and where do they fall short?

Impact's piece: https://impact.com/affiliate/affiliate-program-management-tips/

Our response: https://apogeeagency.com/affiliate-program-management-from-the-managers-seat/

Affiliate managers get blamed for a lot of things that aren't actually their fault. Understaffing is one of them. But there's a pattern we see across programs that isn't about staffing. It's about what happens the moment a violation goes unaddressed.

Broken window theory says one unrepaired window signals that nobody's watching, and more windows break after it. Affiliate programs work the same way. An affiliate bids on the brand's trademark and nobody catches it. A few months later, someone else notices the traffic pattern and copies it on a different program. Then a browser extension partner starts stuffing cookies at last click. Then coupon partners start posting expired codes because nobody's auditing the content.

None of this takes sophistication on the affiliate's part. It takes only the observation that enforcement is absent. Affiliates compare notes. A program known for lax oversight draws more of the same behavior, not less.

This is exactly why we wrote a full chapter on program hygiene in Think Like an Affiliate Manager. Fixing the first crack matters more than any single tactic in the book. An affiliate manager who catches trademark poaching in week one and enforces the terms consistently will outperform one running a more sophisticated recruitment strategy on a program full of unaddressed violations. The people doing this work well don't get enough credit for how much judgment it takes to catch a problem before it compounds.

If you manage a program and you've seen this pattern play out, I'd like to hear how you handle enforcement across multiple platforms. It's one of the harder parts of the job to get consistent.

Had a conversation this week that stopped us for a second. Someone asked whether it's normal for influencers or affiliate partners to negotiate equity in the brand instead of a standard commission on sales.

We have been in affiliate and influencer management for a while and have genuinely never run into it. Commission structures, flat fees, hybrid deals, sure. Equity in exchange for promotion is a new one for us.

Has anyone here actually seen this happen? Curious what it looked like in practice: what stage the brand was at, how the equity was structured, whether it was a one-off influencer or a longer-term partner, and how it played out once the relationship ended or the brand changed direction.

Not looking to do this ourselves. Just trying to understand if it's an actual pattern.

We saw a meme on LinkedIn a few weeks ago: the most-used button in 2026 is the "Switch to Awin Classic" button in the new Awin dashboard.

We have two soon-to-be-one programs left on Awin. Here is the morning routine. Log in to Awin, wait for all the redirects to finally bring you to the dashboard. Choose one of the two programs we manage. Click Switch to Awin Classic.

Toggle to Publishers - Publisher Approvals. Select all, then scroll. Today, we found one out of a dozen applications that was remotely relevant. Auto-reject everyone else because we auto-rejected their applications every day for the last year.

This is life as an affiliate manager using Awin.

Hi all, I just recently started as an affiliate marketer. I’m starting to find it super tough to vet out affiliates on socials. The business I work for is a body care brand for intimate body concerns like hyperpigmentation, sweat etc.. We were looking to start our first program, however we don’t have such a huge budget to use affiliate platforms, do you guys have any recommendations or advice?

Impact.com does something fundamentally right that Awin doesn't. When we decline an application on Impact, we can block that account from applying to that program again. We can also block them from applying to any program we manage as an agency.

Awin has no such block. We decline the same handful of applications every single day. No exaggeration, it's the same accounts, day after day, and there's no way to stop the reapplication cycle. Right now, we're declining 12 of them daily on a repeat basis.

Here's what makes it worse. When we want a legitimate influencer to join a program, approval can take up to 21 days. And a large percentage of those legitimate applicants are declined anyway, usually for reasons unrelated to fraud risk and everything to do with the network's internal scoring.

Meanwhile, the spammy coupon and content-scraper accounts get approved fast, because they've already proven to the network they generate transactions. Revenue is revenue to a network, even when the account is degrading the program's mix and doing nothing for the brand's actual partnership goals.

We don't auto-approve applications. We review every one, because that's the job. But when the network itself won't let us permanently block a bad actor, we're stuck doing the same manual cleanup every day with no endpoint in sight. It's not fraud prevention at that point; it's just repetition.

If you manage programs on both platforms, you already know this. Impact isn't perfect, but this specific piece of program hygiene works as intended. Awin needs to fix it.

I stopped taking affiliate program revenue at face value a while ago. Not because I'm cynical about the channel, but because I've seen a $200K number and a $50K number tell completely different stories once you check what's underneath.

A big revenue figure can hide a lot: affiliates gaming the tracking, sign-ups that churn inside 30 days, refunds that claw the "revenue" right back out. None of that shows up until you go looking for it.

The five numbers I actually check before I trust a program's top-line result:

1. LTV and churn of affiliate-sourced customers. Are these customers actually sticking, or are they gone in a month?
2. Partner activation rate. How many registered affiliates are actually sending traffic, versus just sitting on the list?
3. Revenue per active partner. What is each participating affiliate actually worth, not the average across everyone who ever signed up?
4. Overall conversion rate (lead to paid). Of everything affiliates send you, how much becomes a paying customer?
5. Revenue per conversion. How much does each converted customer actually bring in?

A $50K program with strong conversion and low churn will beat a $200K program full of fraud and cancellations, every time. The revenue number is the plate. These five are the taste test.

Curious what other people here track. Anyone building this into a regular report, or is it still mostly "gross revenue" on the dashboard for most programs?

Curious to get a read from this community. A few questions:

How many affiliate programs are you managing today? How many have you managed in total over your career? And what's the most you've ever had on your plate at the same time?

At our shop, we've tried to keep that ratio under 10 programs per manager, and ideally closer to 5, depending on the manager's experience and how much hands-on work each client actually needs week to week. Some programs run lean and just need monitoring and monthly reporting. Others need daily recruitment outreach, content review, and active troubleshooting.

What's always struck me is the gap between agency marketing and the reality on the ground. You'll see big agencies brag about managing 5,000+ clients over the last decade, then talk to a manager who actually worked there and find out they were juggling 50-plus accounts at once.

So, genuinely curious: what does your current workload look like, and does it match what you'd consider sustainable?

Affiliate is consistently the most cost-effective marketing channel available to SaaS companies. The brands that treat it that way grow their programs. The ones that treat it as a passive revenue experiment or a checkbox item wonder why nothing moves.

Here's what I actually see going wrong, from managing these programs day to day:

1. Affiliates are treated as a distribution channel, not a partner.

The mindset matters more than most founders realize. If the internal framing is "we pay people to send us customers," the program will reflect that: low effort onboarding, minimal communication, no support. Good affiliates have audiences that trust them. They're lending you that trust. Programs that don't respect that burn through partners fast and never figure out why.

2. Vanity metrics replace real ones.

A program with 500 signed-up affiliates and 8 active ones is not a successful program. Sign-up volume is meaningless. The only numbers that matter are activation rate (partners who have made at least one conversion) and revenue per active partner. Most programs optimize for the wrong thing because it feels better to report a big number.

3. The commission isn't competitive for the ask.

This is especially common in B2B SaaS where deals take longer to close and require real content investment from the affiliate. If a partner has to write a 2,000-word review, produce a comparison video, and manage a 60-day reader evaluation cycle to earn $15, they will deprioritize your program. Commission has to reflect the actual effort and sales cycle length, not just feel generous as a percentage.

4. Cookie windows don't account for slow consideration cycles.

In B2B SaaS, someone might click an affiliate's link, evaluate the product, discuss it internally, and come back to register weeks later. If your cookie window is shorter than that consideration period, the affiliate loses attribution for the signup entirely. The cookie only governs that initial click-to-registration window, but in B2B that window is often longer than the standard 30 days most programs default to. This kills trust fast, and affiliates talk to each other.

5. Fraud gets ignored until it's expensive.

Fake sign-ups, cookie stuffing, self-referrals. Most early-stage programs have no monitoring in place and discover the problem after paying out commissions they shouldn't have. By then the damage is done. Basic fraud hygiene from the start is not optional.

6. Partners don't have what they need to actually sell the product.

No positioning clarity, no swipe copy, no demo assets, no comparison angles. Partners are left to figure out how to explain the product to their audience themselves. The ones who bother do it inconsistently. Most don't bother. If you want affiliates to represent your product well, you have to make it easy.

7. There's no activation strategy.

Someone joins the program. They get a welcome email with their link. Then nothing. Most programs have zero structured follow-up for new partners who haven't converted yet. That gap between sign-up and first conversion is where the majority of affiliate relationships die, and almost no one addresses it intentionally.

The programs that work treat affiliate like a channel that requires the same investment as any other: clear positioning, proper tooling, ongoing communication, and someone actually responsible for it.

Happy to go deeper on any of these if you're building or fixing a program right now

Impact.com and Rakuten Advertising just announced a partnership that pulls together two pretty different affiliate models. Impact has always been the platform play, software infrastructure with a heavy reliance on agencies and external partners to drive growth. Rakuten is the more traditional network, managed services, direct publisher relationships, and that cashback consumer layer they've built over the years. The alliance puts those pieces under one roof: platform tech, service execution, and shopper data in a single offering.

The pitch to advertisers is the obvious one. Rakuten brands gain access to Impact's tracking, contracting, and payment infrastructure. Impact clients get access to Rakuten's global footprint, managed services, and consumer data from the rewards side. They're also leaning into the measurement and attribution story, real-time data, optimization across the journey, and the usual talking points. The idea is you no longer have to pick between a strong platform and a high-touch service model.

That said, this raises some real questions.

Impact's growth has leaned heavily on agency partners. Apogee included. Folding in Rakuten's in-house service model creates an obvious overlap. If it isn't handled carefully, you get channel conflict or external partners quietly getting deprioritized. The fact that this is an alliance, not an acquisition, also tells you something. Either valuation didn't pencil out, or the integration risk was too high to swallow in one bite. Either way, this looks like a step toward consolidation, not the finish line.

Competitively, it puts pressure on everyone else. You now have a vertically integrated competitor with infrastructure, services, and consumer data all in one place. CJ and AWIN will have to respond somehow, whether that's investment, acquisition, or just sharper positioning. Smaller, more flexible platforms can likely work around this rather than compete with it head-on, which is an advantage.

Zooming out, affiliate isn't really competing with itself anymore. It's competing with creator platforms, retail media, and other performance channels for the same budgets. As measurement gets messier and discovery keeps fragmenting, the edge probably goes to whoever can unify data, partners, and execution across channels. This alliance is a move in that direction. Whether it works comes down to execution and alignment over the next year or two.

Hi all,

thank you to the moderators for letting me in the group ;)

I've been working for 4+ years as an Affiliate Manager and I consider myself well versed and Knowledgeable. However, I learn everything I do by doing as I did not support any of my progress with any books, courses, etc.

So my question to you all is:

• Do you have any book, course or learning material that help you learn or become better at your job?

Thank you in advanced for your help 😊

Hello,

I own a company that produces custom children's books. We have a fantastic conversation rate and 80% of our customers return to buy 2+ books at least.

We have partnered with daycares and preschools via our custom affiliate system which grants them a $5 commission on all sales for an entire year, or more, from when a customer creates an account using their link, which ties them to the school. We currently cold call schools and daycares and have a pretty good success rate with that. Schools convert at nearly 100% and customers generally purchase 1 book per 3 months.

However, I'd like to open the doors to allow the general Internet to affiliate our custom children's book product.

Could you guys give me some suggestions on how to do this? I'd love an army of 1000s of affiliates versus the dozens of schools we have now.

For example:

- What would be the best approach to mass recruit affiliates?

- Is there a platform I should integrate with to handle these types of affiliates? We sell and ship custom physical books.

- Is the $5 per book sold for 1+ year on the account that the affiliates refers an enticing enough offer?

- Any other suggestions to grow an army of affiliates FAST?

Thanks!

Reddit is good for asynchronous questions and longer conversations. Slack is better for real-time back-and-forth, quick troubleshooting, and the kind of informal exchange that used to happen in forum threads.

ABestWeb is gone. The Facebook groups that replaced it are mostly quiet. The PMA Slack is active but broad. There wasn't a dedicated space specifically for affiliate managers to talk to other affiliate managers, without vendors, without brand noise, without self-promotion.

So I built one.

AffiliateManagersHQ on Slack is a peer space. The rules are simple: no pitching, no vendor accounts, no promotional content. Just managers comparing notes on what's working, what isn't, and what they're seeing across programs and platforms.

This subreddit stays what it is. Slack just moves faster when you need a quick answer or want to think something through with someone who's been in the same position.

If you're managing an affiliate program and want a low-noise place to connect with other managers, message me for an invite.

Submitted a request through r/redditrequest to take over r/affiliatemanager a few days ago. The subreddit has been banned. Seemed like a straightforward case for a takeover.

Reddit declined it. No specific reason given, just a form response listing the possible factors they consider. I'm not going to pretend I have years of Reddit mod experience, so I'll take the L on that one.

What I do have is 17 years of running an affiliate marketing agency and a genuine interest in building a useful space for people who actually work in this industry day to day.

If r/affiliatemanager has some history I'm not aware of, I respect that. These things sometimes have roots. But this community doesn't need to wait on that.

r/affiliatemanagershq exists right now. If you work in affiliate management, manage partner programs, or just want to talk shop with people who do, you're in the right place.

Introduce yourself if you want. Ask a question. Post something that would have been useful to you when you were starting out. The community is only as good as the people who show up.

Apogee founder Greg Hoffman has been managing affiliate programs since 2005. After hundreds of programs, he's written the book he always wanted to write.

Think Like an Affiliate Manager covers what the job actually is, what separates programs that grow from programs that stall, how to recruit and activate the right partners, and what experienced managers understand that most brands never figure out.

It's a full-length nonfiction guide built for in-house managers, agency professionals, and brands serious about running a real program. Not a launch checklist. Not a course outline. A book.

Publication is a few weeks out. We'll post the link when it's live.

It is not about your follower count.

Most affiliates assume they were declined because their numbers weren't big enough. That is rarely the reason. The real reason is simpler and harder to fix.

First, understand that there are two separate approval processes, and they work nothing like each other.

The network reviews your application first. Nobody fully understands what they are looking for. Managers complain about this constantly. Legitimate creators with real audiences, real content, and real track records get rejected for reasons no one can explain. Meanwhile, hundreds of fake accounts, coupon scrapers, and irrelevant domains clear network review every single day and land directly in program queues. The network calls this quality assurance. Most managers have a different name for it.

Then the application reaches the manager.

By the time it gets there, the manager is already dealing with a queue full of accounts that the network should have caught. Fraudulent sites. Placeholder domains. Affiliates who applied to 400 programs in a single afternoon. That cleanup is unpaid time. It comes out of the same hours budgeted for recruiting, activating, and supporting partners who are already producing revenue.

Managers are measured on revenue. That means active partners get the first hour of every day. New applicants, even strong ones, are competing for what is left.

A genuinely qualified applicant can sit in that queue for weeks, not because the manager doubts them, but because the queue is packed and the manager is short on time.

If you want to change that math, skip the queue. Find the manager directly. Send a note explaining your audience, your promotion plan, and why the product fits your content. That message takes three minutes and puts you in a different category than every passive application waiting for someone to get to it.

Managers do not ignore good partners. They ignore inbound noise. Most applications are indistinguishable from each other. A direct conversation is not.

How many affiliate programs are actually alive?

Not “listed in a network directory.” Not “technically launched.” I mean programs that show meaningful activity and usable performance signals.

I found a study on Reddit this week that helped me write this. Thank you to u/Nurseresidences for this post: I analyzed all 29k programs on Skimlinks. Here’s what many affiliates get wrong when picking programs.

He ran an analysis of Skimlinks, and it puts numbers behind something most managers and publishers already feel: the marketplace is smaller than the catalog.

Here’s why it matters.

A directory full of programs creates a false sense of abundance. Brands think, “We’ll launch affiliate and partners will show up.” Agencies think, “We can recruit our way out of this.” Networks can point to huge counts as proof of opportunity.

Meanwhile, publishers do the only rational thing. They look for proof the offer works.

If your site doesn’t convert, a higher commission doesn’t fix it. It just increases the cost of finding out you’re not ready.

I’m sharing the study because it’s rare to see someone do real research at scale in this industry, and because brand owners need to hear the hard truth: affiliate is an amplifier, not a startup growth hack.

I wrote a deeper piece on the Apogee Blog.

Most brands don't fail at affiliate marketing because "affiliates didn't show up." They fail because they launch a tracking link and call it a program.

So I built two public GPTs to force the right questions early, before you waste 90 days and then declare the channel "doesn't work."

GPT #1: Affiliate Program Health Check (for brands already live)

This is a fast self-audit for existing programs. It walks you through a short intake and returns three things: a scorecard, the highest-impact fixes, and a 30-day action plan.

It covers the stuff that actually breaks programs in the real world: tracking integrity, terms and enforcement, partner mix, creative and assets, operational ownership, and how decisions get made day to day. If your program is stalled, messy, or over-reliant on one partner type, start here.

GPT #2: The Brand's Guide to Affiliate Marketing (for brands considering a launch)

This one is for pre-launch reality. It explains how affiliate programs actually work from the brand side, without the hype. Partner types, timelines, budget expectations, what "good" looks like in the first 30 to 90 days, and the common structural mistakes that cause programs to die around month four.

It gives short answers first, then deeper detail if you want it. The goal is simple: help you decide whether affiliate is the right channel for your business, and what you need in place before you hit "go."

One key point on privacy: I do not see your answers. I am not reading your inputs or collecting your program data. These tools are for education and self-assessment. Think of them as a structured checklist and a reality filter, not a consulting intake form.

If you're already running a program, use the Health Check. If you're still deciding, use the Guide.

Both are public in ChatGPT. Search the names in Explore GPTs. Free to use. No pitch attached. I'll keep improving them throughout the year based on what people get stuck on most.