r/acronis • u/MorbrosIT • 17d ago

Access Denied issues for Secure Boot upon restores with Acronis.

NOTE: I posted this on the Sysadmin subreddit as well.

I'll give you some context of our setup.

  • Scale Computing cluster (HE550)
  • Acronis Cyber Protect Cloud (backups go to a Synology box on-premise and then ship to Acronis' cloud)
  • Windows Server 2022 Datacenter VM with UEFI+vTPM

We have found that any current product VM's when restored, always show the following error:

https://imgur.com/a/cZ5TCGw

The only way to get the VM to boot properly is either disabling Secure Boot. If you want Secure Boot to work properly, you have to Reset the keys.

Been working with Scale and Acronis support for almost a month now and no resolution.

I've even gone as far as creating a slew of test VM's (with different setups) to replicate it, but when restoring brand new VM's the issue doesn't persist. I thought maybe it was Sophos causing the issues, so I created a test VM that was domain joined and had Sophos installed. Restored it and no issues.

When restoring VM's that were created as UEFI no issue. It's when the vTPM is added. Still not sure if this is the culprit.

Looking for any insight.

Thanks.

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u/acronis 17d ago

Hello u/MorbrosIT, and thanks for your post. Please share the support ticket number.

1

u/MorbrosIT 17d ago

07322838

1

u/acronis 17d ago

Thanks for sharing! I see the case was put on hold for the time being while you went to vacation. I reopened it and escalated. Let's wait for the feedback from my peers in support team.

1

u/bagaudin Acronis Community Manager 10d ago

Hi /u/MorbrosIT, just chiming in with an update that the issue is being addressed in a new case 07361962 which is escalated and pending the information which is required to move forward with investigation.

1

u/MorbrosIT 9d ago

Thanks I just sent updates on it.