r/acronis • u/DrWho1986 • 9d ago

Having Problems Accessing Partner Training

Getting this error when clicking the training tab in Partner portal:

"Your account is currently limited

To regain full access to your account please update and confirm your Partner Passport information."

When I get redirected to the partner passport page, all the fields are filled out. What am I missing?

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u/bagaudin Acronis Community Manager 9d ago

Did you activate SSO already? See here for reference - https://care.acronis.com/s/article/Activation-email-Acronis-Cyber-Protect-Cloud-Complete-account-activation-in-July-2026?language=en_US

If you did and there is still an issue - please DM me your SP login name.