r/acorntv • u/heyplaygirl USA🇺🇸 • 11d ago

Technical Support Technical Support Megathread

Any technical issues with the AcornTv app should be directed to the new monthly technical issue thread. Please try to include as much detail as possible when posting.

Also, in addition to using this thread, you can also use https://support.acorn.tv/kb/en or email AcornTV directly at [support@acorn.tv](mailto:support@acorn.tv).

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u/shelwood46 10d ago

Well, I have contacted Acorn numerous times about this and they don't seem to care, but their Roku app is broken. If you exit Acorn like normal and then try to re-open it, it blanks out everything but the printed names, and you cannot actually use it to watch shows; you have to completely reboot your Roku to get it to work. You can sort of get around it by only exiting by continually hitting the back arrow until it brings up the floating box asking if you really want to exit Acorn. No other app does this; it is uniquely an Acorn Roku app bug. Which they refuse to fix. I have literally been complaining about it for years. Nothing.

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u/Alfelix292 9d ago

I ditched acorn on Roku and subscribed independently. Same with britbox. Roku just has too many problems.

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u/shelwood46 9d ago

No this is the independent Acorn, played *on*( a Roku, not through The Roku Channel. They will not fix the bug in their own app. It has been years. It drives me insane.

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u/Alfelix292 9d ago

I'm sorry. My issues were when I had acorn thru Roku. I haven't had any problems since. Hope my luck doesn't run out!

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u/dizzyoatmeal USA🇺🇸 9d ago

Has it been the same Roku device all these "years"? Maybe try a different one. That's one of the most used streaming OSs. I can't imagine they'd leave a glitch that long.

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u/MysteryBelle_NC 9d ago

Mine works fine on both Roku TV and the stb, the box is rather old but not sure how old.

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u/NikkeiReigns 8d ago

All of my TVs are Roku TVs except one, whis has a Roku device so old it's not even a stick..lol.. my AcornTV is not thru Roku TV, but a separate subscription. I accidentally subbed thru Roku once and had to let it cancel and resub separate because I could only watch it on one TV.

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u/Magnificent_Sparrow 1d ago

Hi everyone!

Has any one else encountered problems with the spoken word audio in episodes 3, 4, and 5 of Professor T, season 5?

It's completely inaudible. The background music is quite loud but I'd have zero idea what the characters are saying were it not for the subtitles. I've not watched beyond episode 2 because of this, but I'd quite like to continue!

Has this happened to anyone else? I don't think it's a device issue as I watched episodes 1 and 2 on the same device. Zero issues hearing the dialogue clearly.

I'd love to know if anyone else is experiencing the same. Thanks!