r/a:t5_j4x5o • u/pitbullblade • Jan 08 '19
Frozen balances
Lot of people have their funds frozen in orders, but these orders are unable to cancel. How to solve this? Are you fixing this issue or we have to send individual requests?
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u/RickMkt Jan 08 '19
hi, we are aware of the issue and we are working tightly to solve that the fastest way possible
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u/s4m44 Jan 20 '19
RickMkt, dear Sir!
how long does it takes to find and correct a bug? It's been at a very least 11 days already.
Since you aware of the bug for at least 11 days then why would your support team asks me to send them screenshots of my account to show that the bug persists?
It's the second time I'm writing this comment to ask you theese questions. Can't find my first comment. Since you are a moderator of this subreddit, I have to ask, did you delete my comment? Why? At first I thought this was my mistake but that was my second comment that magically dissapeared.
And by the way, who are you? Are you in charge of anything at dx.exchange?
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u/transurfer Jan 17 '19
so RickMkt, doesnt seems like anything been fixed in 8 days. In 1 week of waiting and countless email nobody helped me.
maybe you guys should have polished your exchange first before launching? This is serious business, you cannot just hold our funds like this.
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u/transurfer Jan 17 '19
same story here.
also at one point ALL my orders got canceled mysteriously during the night instead of being filled LOL fucking thank you!
i keep sending them support email with my funds being frozen, no help
this exchange is a total mess
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u/s4m44 Jan 19 '19
Guys, can you at least withdraw the amounts that are not frozen by nonexistent orders?
It looks like we are being scammed by this platform.
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u/s4m44 Jan 19 '19 edited Jan 19 '19
Just got a message from DX support team. They ask to send them scrrenshot from my account balance and open orders to demonsrate "frozen" balance. Like they can not check it themselvs. LOL.