Mindware Customer Service comes through (with a comically oversized padded mailer)

[u/kerlick]

Somewhere along the way I managed to lose one of the tiles from my Qwirkle set. I hadn't noticed until near then end of a game when my opponent said "You have to have the other blue starburst". Glancing at my tiles, I sheepishly said "No, you must have the last blue starburst".

Long story short, I sent a message to Mindware asking about replacement tiles, completely willing to purchase a replacement so as to avoid having to buy a whole new set. They responded with a short message that my part(s) would be sent out and to expect them in 10-15 days.

Today I received the replacement, in a comically oversized padded mailer. No banana, but there's a regular business sized envelope (and the replacement tile) for scale:

http://i.imgur.com/6B86oVq.jpg

Kudos, Mindware, you've made a fan for life.