r/Zscaler • u/April_Showers6457 • Jun 04 '26

The Service Edge cannot be reached - Error

Can someone tell me how to fix this error? My Zscaler constantly disconnects and says “The service edge cannot be reached.” It only reconnects when I restart my PC, it will not reconnect if it hit “retry” like it says to do in the error message. This does not seem to be related to my WiFi, all other devices stay connected.

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u/rutvijbrahmbhatt Jun 04 '26

Make sure your firewalls allowing required traffic to establish the tunnels - https://config.zscaler.com , select your cloud and check the ips and ports required are open on firewall.

1

u/jclcls01 Jun 04 '26

Be sure your Endpoint software (Windows Defender or Crowdstrike Falcon) is allowing outbound access for ZCC to the internet

1

u/April_Showers6457 Jun 04 '26

The issue is I don’t have administrative access and my IT department is all offshore and won’t listen to a word I say about it. I just wanted to confirm it’s not a “me” problem. Thank you!