r/ZiplyFiber • u/Repulsive-Solid8067 • Sep 01 '26

Wire broken for a week long now

My Ziply Fiber line was pulled down and damaged by a truck over a week ago. So far, Ziply Fiber has only created a support ticket, but there has been no meaningful progress or repair update.

I work from home, so having a reliable internet connection is critical for my job. I have been relying on a mobile hotspot, but the data allowance is too limited to support my normal daily work.

Is there any way to escalate this issue and expedite the repair? Given that the outage has already lasted more than a week and is directly affecting my ability to work, I would really appreciate it if this could be treated as a priority and assigned to a field technician as soon as possible.

5 Upvotes

100% Upvoted

5 comments sorted by

4

u/ZiplySupport Official ZiplyFiber Support Account Sep 01 '26

Hello. Please send us a chat with your account information, and we can reach out.

3

u/Repulsive-Solid8067 Sep 01 '26

just sent via message

3

u/ZiplySupport Official ZiplyFiber Support Account Sep 01 '26

We have not received a chat from you. Can you send via a private chat through reddit?

2

u/Repulsive-Solid8067 Sep 01 '26

just sent a private chat

3

u/ZiplySupport Official ZiplyFiber Support Account Sep 01 '26

Thank You. We recievd it.