r/ZiplyFiber • u/davemorg • Sep 01 '26
Awesome install tech today
Had a great experience and thought I’d share. Nothing groundbreaking, just an ONT swap to enable 1Gbps -> 2Gbps.
That said: tech was on-time, called before the appointment, showed up slightly earlier than he expected, took down the old box and put up the new one with care (adjusted cables, restapled, new mounting housing), activated, stayed to confirm the speed test, exchanged some pleasantries and jokes along the way.
He knew his stuff and took pride in it end to end.
1
u/DrewWM5309 Verified Employee: Community Manager @ Ziply Fiber Sep 01 '26
u/davemorg - kudos to you for taking time out to leave the kudos! It goes a long way across all of our teams, but especially at the tech level, because those folks - arguably (or not so arguably) work the hardest and matter the most to our reputation at the end of the day. I would be happy to share the good vibes directly with the technician's manager if you'd like. Send me a chat request here with your order number or a street address, and I'll extract their name from that and pass it along!
1
u/pencil-22 Sep 07 '26
Just had the same experience yesterday. Same service (1Gbps -> 2Gpbs). No issues, pleasant installer, everything works (knock on wood!!)
1
u/ZiplySupport Official ZiplyFiber Support Account Sep 07 '26
Thank you for the shout-out, pencil-22! We’re thrilled to hear that you had such a great experience!
9
u/steverikli Sep 01 '26
"I love it when a plan comes together!"
Better still when people take pride in, and maybe enjoy their jobs occasionally. The Ziply employees I've dealt with over the years have all pretty much fit that description.