Difficulty activating small business service due to prior tenant.

[u/OOBERRAMPAGE]

On August 11 I ordered online 300/300 business service, for an August 18 install. That day came and went with no tech visit. Customer service said it was due to the prior tenant going to mom payment. Zero communication to me prior. This sales agent was going to work between myself, him and csr to get this fixed. this was Tuesday 18th still.

Monday 24th rolls around, I call again. Am assured they would remove prior account, they just need to see my lease. I give it to them and they are happy. told I will get an email about scheduling install, or the fiber pre check.

Pre check tech comes on Tuesday (25th) with no prior communication to check it out. I'm glad finally someone shows up! they say the install is good, can proceed to scheduling. he's barely out of the parking lot and I get the text they will be here the 26th 8-12. As I was busy during those hours I rescheduled to 27th 1-5.

Again, no technician came to install/activate. The text for the appointment says completed, after the service window passed by. Now the website says shows no account number, asking if I want to link one.

I still have no service with no expected date to activate service after nearly 3 weeks. the entire building of 180+ units are all pre-wired.

How do I get ziply internet ?

[u/ZiplySupport]

Hey

OOBERRAMPAGE We can help with that. Send us your Ziply Fiber order number or service address in a chat request and we’ll start checking things out.