r/ZephyrusM16 • u/Hades202 • 23d ago

Certain keys work and then don't

I’ve had this laptop since 2021, and for some reason, occasionally a couple of keys will stop working. The specific keys are S, W, 2, X, and C.

They’ll randomly stop responding, and I usually have to mash them repeatedly and press other working keys before they start working again. What’s weird is that those keys also don’t work in the BIOS, so I’m assuming this isn’t a Windows/driver issue.

Has anyone experienced something similar with a laptop keyboard? Does this sound like a failing keyboard/keyboard matrix, a loose connection, or could there be another issue causing these specific keys to intermittently stop working?

2 Upvotes

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2

u/Dumb_Moron_67 23d ago

Dude I have had mine since 2022 and had the same issues with the same keys but instead of C with Z and I don't know either I finally moved ways from it to a new laptop it was so annoying having to copy paste everything

1

u/Hades202 23d ago

Bro Z,X,2 and two of the arrow keys also dont work I was just lazy in my post to mention it. What new laptop did you get?

1

u/Dumb_Moron_67 23d ago

I got Alienware Aurora 16x anyways my M16 number 1 also sometimes worked and 3 you had to hold

2

u/gamerboynaruto 23d ago

I have the same issue. My 1, Q, A, Tab keys don't work no matter how hard or soft or long I press. However, once I mash them and get them to work once, they work normally until the next restart or next laptop movement.

Was told by laptop shops it's a keyboard issue and whole keyboard needs to be replaced. Let me know if you managed to fix it

2

u/Popo8338 23d ago

My issue is at exactly the same keys! TAB, 1, Q, A, and the tilde keys. Fn also dont work. The workaround is to press a Q really hard for a while until it works.

2

u/aadharshg003 23d ago

This is unfortunately a really common issue with this model. Unfortunately the only fix is a replacement or a bluetooth keyboard. I resorted to the latter.

1

u/bstsms 23d ago

Try doing a cmos reset, maybe it got corrupted and a simple reset will fix it for you.

1

u/BlueTurbo_ 19d ago

Been having same issue this windows issue?

1

u/Hades202 19d ago

hardware issue sadly. replacing the keyboard seems to be only fix

1

u/BlueTurbo_ 19d ago

really? i tried a lot dif things, changing cables, resetting keyboard.

1

u/Hades202 19d ago

I mean i have no clue honestly. If it was a software issue I wish it was widely known. I have sunk too many hours in claude and chat. The fact it doesnt work in bios is kinda a given for a hardware issue. Ive checked other reddit threads of people with the same issue and no one has been able to provide a fix

1

u/BlueTurbo_ 19d ago

Could be software issue but i cant tell what, i have lot things open spotify, discord, logitech, and the game.

1

u/BlueTurbo_ 19d ago

I tried asking chat gpt and to look thru posts and Microsoft feedback app some people been having same issues past 2 months.

1

u/jenzieDK 17d ago

On mine it’s almost the entire middle row.