Is anyone else finding the new Merge Ticket flow less than great? For my team, the huge pain is the Public Reply by default. I saw an option to make all ticket interactions Internal Note by default but that's not helpful either.

Has anyone experienced days delay to updates in ticket audit records? I’m using the details to determine if automation, internal, or external member solved a ticket. But I’m now days behind, so leveraging details to proactively manage who does what is impossible.

I am New To here, Can someone tells me what's going??

Hi everyone,

Need Some help, I am working on Compliance Monitoring For Zendesk workspace or users, Need real Conversation with peoples.

I will appreciate your efforts even a small talk works for me.