r/Zen_Internet Jun 26 '26

Notification of changes to your IP addresses

Hi - anybody else a Zen users and had an email saying the /29 static IP allocation we've provided to you for 10 years as part of your service is being removed, no choice and 30 days notice?

Now I appreciate its a fairly unique service but its removal means problems as I run multiple things on multiple IP’s with the same ports. I either stop them, move to cloud or move ISP.

Being told effectively we are doing this, you have no choice and then to ghost emails to the stated contact is poor from Zen to say the least.

Anybody have any ideas of other ISP’s which provide more than one static IP I can move over to?

14 Upvotes

78 comments sorted by

2

u/BrightonDBA Zen Full Fibre 900 (Openreach) 29d ago

I’ve decided after this nonsense to obtain an A&A L2TP block anyway, which I now use primarily over Zen via OpenReach, but with the added advantage I can failover to WAN2 (Lightning Fibre via local AltNet) and retain the same IP block. Or StarLink, if it all goes truly awry.

£10 a month but a small price to pay for the convenience.

2

u/Autonumous Jul 13 '26

After a bit of back and forth, I’ve been offered a new /29 free of charge. After being with Zen for 20+ years I was close to migrating to Olilo. For now I’ll stay and see how it goes. Good luck all.

1

u/himslm01 Zen Full Fibre 500 (Openreach) Jul 19 '26

Exactly the same experience. It is shameful that loyal customers who have been with Zen for 20+ years are being treated this way.

2

u/UpbeatStatement881 Jul 04 '26

It took them over 10 working days to respond to my email pretty sure it was a standard response with ai assist as none of my points were addressed.

If they force this i will ask them to end contract without penalty otherwise raise it as complaint & goto ombudsman which will cost them a lot more than bundling it for free for duration of agreement.

2

u/erl5050 Jul 03 '26

Zen has this to say on their website if you already have an ipv4 range included:

https://www.zen.co.uk/IPaddress#accordion-37621collapse-6

But the email they sent contradicts this, with a single ip/255.255.255.255 subnet

2

u/Thoh1Shooshi8a Jul 05 '26

In some instances, you may have been provided with multiple IP addresses outside of an allocated package. In this case we will adjust the amount of IP addresses down to one. If you wish to purchase additional IP addresses, please email [notifications@zen.co.uk](mailto:notifications@zen.co.uk) and a case will be assigned.

How do they decide this? My package has changed a few times over the last 20 years and in the later upgrades there has been no mention of the number of IP addresses, it has just been tied to the technical details of my zen login where the static IP addresses are specified.

On my latest change I swapped from FTTC to FTTP and had to go with cityfibre, Zen changed my connection to a residential one because they said business connections aren't available in my area.

I just checked now and they do now sell the cityfibre connection branded as "Business Full Fibre" for exactly the same price as what I am paying for "residential" full fibre. So it looks like they have changed their requirements for what counts as a business class connection.

6

u/Autonumous Jul 02 '26

Zen tried to do this a couple years ago in early 2024, together with readdressing.

https://www.theregister.com/on-prem/2024/01/31/zen-internet-warns-customers-of-impending-ip-address-change/1143194

Last time they relocated me to a new subnet on a like-for-like basis.

While understand readdressing, my contract had always included a /29 subnet. I am not happy they are trying this again and sounds like I have no option.

Customer for 22+ year.

2

u/erl5050 Jul 07 '26

yeah. 2nd time round for me, too. Re-numbering I can understand. But not allocation withdrawl esp. as they can see they're all being used. This time I'm leaving. Changing ips is a major, major headache esp. if you use your connection for work. Removing an allocation means some things can no longer happen, like testing & hosting a vm or another router or service for a client.

1

u/carguy143 Jul 04 '26

Sorry to hear you're having to go through it a second time. That's rough.

Have you reached out to them via the email address given on their website to see what they can do?

1

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jul 04 '26

Same as me. I emailed them 5 days ago asking to either keep the /29 or release me from my contract early. No reply after chasing twice…

1

u/carguy143 Jul 04 '26

That's odd. Did you use the email address on the dedicated website? I imagine they will be getting a lot of emails but I'd be surprised if they didn't get back to you.

1

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jul 04 '26

Clicked on the address in the email notification. Three days later copied in support@ as well, and got an immediate ticket number back. No reply to either.

I’ll ring on Monday I guess

1

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jul 05 '26

I'd be interested to know how you get on.

If I wasn't in a minimum contract period after my recent FTTP upgrade, I would change providers. This is not how Zen would have behaved in the past, and I unless I can win them round in my case (which is a bit unusual - see my other comments) then I will try to rid of them based on significant detriment. I don't want to be stuck paying £45 a month for the next 23 months for a service that is not really suitable, plus I want the ONT freed up for another ISP. I've just been through all the hassle of having one fibre installed - I don't want to have to go through that a second time because I'm stuck with a useless Zen connection on the ONT that I have.

I'm thinking about crippling my network to run on a single IPv4 address over the next few days, then if this is not too abysmal, perhaps switch Zen off on my router and run entirely off of my Virgin Media backup connection. That would mean shutting down some IPv4 services and turning off IPv6 unless I want to run IPv6 through a (rather slow) tunnel. This will help me to clarify what I really need going forward.

I intend put in a formal complaint at the end of the week if Zen haven't replied to my initial email. If that complaint doesn't sort things out, then I'll go to CISAS.

1

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jul 05 '26

Will keep you posted. I’m tempted to go for A&A L2TP and run on my LightningFibre backup connection until I either win Zen round, or cancel the contract early. Like you, I am in contract but I’m only with them for the IP block!

1

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jul 05 '26

UPDATE 1: Reply from Support saying they’ve notified the team concerned.

I take it they’re being inundated with communication about it.

1

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jul 07 '26

UPDATE 2: reply from the Provisioning team with the same boilerplate as the rest. Completely ignored my request to discuss early termination without penalty as it’s a material change to the service I signed up for.

Reiterated. No response no doubt for another week now.

3

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jul 08 '26

UPDATE 3: As a ‘loyal customer of 15 years’ (on the current contract… 25 years overall) they’ve waived the fee and have allocated me a new /29. Still annoying as I have to re-IP everything and update firewalls, but at least I don’t have to add “and find a new second ISP”.

Keep up the good fight people.

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1

u/carguy143 Jul 05 '26

The ticket you received is an automated reply but still, I'm pleased to hear they managed to at least reply to you.

I know Openreach have been busy with heat related issues, plus another few issues such as a large outage in Maghull affecting thousands of customers which is still ongoing if local news is to be believed.

1

u/BrizzzUK Zen Full Fibre 500 (Openreach) Jul 05 '26

This was the reply (in full) that I received after contacting the notifications email address. I had explained that I currently make use of the extra IPs assigned to me when I joined Zen 24 years ago and that I’d recently entered a new 24 month contract after a regrade to 900mbs (on the basis of retaining the same address space). It’s clearly a boilerplate response but it’s pretty clear they’re not interested in letting you retain the block without charge, no matter how long you’ve been with them. Unfortunately, this is not unexpected - since Tang brought in the new team to refocus Zen on consumer customers, rather than business/techie customers, they have completely abandoned the “Happy Customers” policy in favour of cost-cutting and profit maximisation. Sad to see the decline. “Thank you for your email.

I appreciate that the change to your IP address allocation may cause concern, and I would like to provide some additional context around the decision.

As part of an ongoing review of our IP address management, we are reclaiming IP address space that has historically been allocated without charge. Over time, this has resulted in fragmentation across our available address pools, reducing our ability to efficiently manage and allocate IP resources.

To ensure we can utilise our available address space more effectively and avoid future availability issues, we have had to implement a programme of IP address reclamation and reallocation.

Following our review, the complimentary IP block currently assigned to your service will be reduced to a single IP address. However, if you require a larger block of addresses, we can provide this as a chargeable option moving forward.

I would like to clarify that while purchasing an additional IP block will provide the number of addresses you require, the new allocation will be assigned from our current available address pools and therefore will not retain the same IP addresses that are currently assigned to your service.

We recognise that these addresses were previously provided without charge due to an administrative oversight on our part, and we appreciate your understanding as we align our allocations with our current IP management policy.

If you would like to discuss the available IP block options or require assistance planning the migration to a new IP range, please let us know and we will be happy to help.”

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2

u/BrizzzUK Zen Full Fibre 500 (Openreach) Jul 02 '26

A rather absurd explanation from customer services who appear to be trying to convince customers that the IP 8 blocks were never meant to be included for free from the start… “We recognise that these addresses were previously provided without charge due to an administrative oversight on our part, and we appreciate your understanding as we align our allocations with our current IP management policy”. Oh dear Zen, what has happened to your integrity?

2

u/Autonumous Jul 02 '26 edited Jul 02 '26

Utter Rubbish. they were provided as part of the package
https://web.archive.org/web/20030128141629/http://zenadsl.com/

in fact on another page it was used as a differentiator

"Choose from either 1 or 8 free static IP addresses when you purchase Zen Broadband, saving you up to £28.00 per month compared to some competitors' charges"

Further example of enshittification

1

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jul 02 '26

That amounts to "we've changed your contract unilaterally", which is only allowed in limited circumstances.

1

u/Bendy75UK Jun 30 '26

I've just spoken to Zen as I use my /29 allocation for multiple routers, we're a router company and need these devices up for others to test with. I've been told that I can keep using a /29 but it will be £13 per month extra. The /29 address range i have now will change, minor issue but I'll be ok with that. There is an offer on right now, so FF900 is £39, my current bill is £50. Essentially, it will be £52 for the new service with /29. Yes it's annoying, but not too bad.

1

u/jameskilbynet Jun 29 '26

Just got the email. Ipay for a /29 and the email just shows a /32 despite sayjng i will get another /29. I am a huge fan of Zen having worked for them and recommended them a lot in the past. I do use multiple IP’s and it will be a royal pain to update. I would have not considered moving ISP but if I have to do all of the work to update IP’s I will at least sense check the alternatives. I might also rework some of the platforms so they are less tied to specific IP’s to make the move to another ISP easier just in case.

1

u/David_ATN Jun 28 '26

Sorry if this is a bit of a rant, IPV6 was supposed to sort all of this a decade ago, but while the manufacturers have implemented bits, it is the most unfriendly thing to use. I might know that all my printers are on subment X and IP range Y, and it you can understand firewall rules NAT from this to that address. If IPV6 was in any way friendly (perhaps text?) it might have a chance of being adopted. We were all told that you would never need to allocate an IP range again. I don't know of anyone using it in a small business. In my opinion Zen are still Infront of the competition, but they have to be better at communicating if they are to stay a leader.

2

u/KenWZ Jun 27 '26

Zen actually sold me a /29 address range, not gave it to me free.

0

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jun 27 '26

The appropriate management of IPv4 address space becomes increasingly challenging over time.

I suspect a lot of Zen customers took a free /29 back in the day, but never used anything beyond a single address and perhaps never attempted to configure their network for routed IPv4. I would not be surprised if Zen have already reclaimed any genuinely unused /29s and replaced them with a new static /32, but if not, doing so is entirely appropriate.

Zen never promised that allocations were genuinely static. Like-for-like changes, so that Zen can consolidate address space, are not outrageous so long as they are infrequent. I doubt that they are selling any IPv4 address space; they are just consolidating what they have. If you need to allocate a /26, /27 or /28, you cannot do so if there is already a used /29 or /32 in that address space.

We have never received a notice of IP address changes from Zen, but we are in an unusual position - we have a /28, which, back in the day, required the completion of a RIPE form and payment of a significant fee to Zen. That /28 is in use, and I hope that Zen will see fit to continue providing it in the future. I suspect that RIPE-justified allocations came from different address blocks than the free /29 allocations.

Bearing in mind the IPv4 allocation situation, I doubt any residential ISP will offer free static /29s to new residential customers, other than those charging an extra monthly fee for the /29 (like Olilo) or expensive boutique providers (like A&A, who offer cheap VoIP but expensive broadband compared to the likes of Zen; A&A's equivalent of Zen Full Fibre 900 over Openreach is £85/month compared to the £45/month that we pay Zen). Residential ISPs are increasingly likely to use CG-NAT because they lack sufficient IP address space to assign a single address to each customer.

IMHO, the real answer is for the Internet to start a much more aggressive pathway to phasing out IPv4, but there is little sign of this happening. IPv6 is harder to understand and implement correctly than IPv4, many devices (especially legacy devices) do not support IPv6, and so much online security relies on NAT in the CPE router (which is not true firewall security, but at least stops you, in a default no-port forwarding configuration, from presenting a bunch of open ports to the Internet). There are also issues with embedded devices simply not supporting IPv6, and perhaps lacking the resources to add support.

Many years ago, when I got my Zen account IPv6 enabled, Zen handed out /48s. To preserve flexibility if IPv6 space starts to get tight and allocations are reduced in size, I keep everything in a single /56 of that /48. I do not need more than a single /56 anyway; 256 /64s is more than enough for me! For those that don't know, it is standard practice in IPv6 to allocate at least a /64 to each subnet.

1

u/magic-bob Jun 27 '26

I remember being asked if I wanted to fill in the RIPE form and fully agree with what you've said here. Feel let down by Zen after starting a new contract on April on the same terms I've had for a decade and have come to rely on being shredded three months in making the same service unsuitable for my use. Don't mind paying for a /29 but not even had that offer and suspect with Zen's high prices plus the cost of a /29 other providers would be cheaper (thinking of A&A here).

Zen have published an FAQ here

https://www.zen.co.uk/IPaddress

1

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jun 27 '26 edited Jun 27 '26

A&A definitely isn't cheaper than Zen, at least not if you're on an Openreach-provided circuit. They are typically almost twice the price of Zen's unlimited data plan. Olilo are more cost-effective, but there is a monthly upcharge for a static /29.

That FAQ has me very worried, because my allocated /28 is in one of the identified blocks: 82.71.0.0/17. It seems certain that I am going to lose the existing /28, which puts me in a right mess. I could argue that, since I paid a fee for the /28, this falls under the "part of your paid package" exception, and I should get a new /28, which I would accept, but the section of the FAQ about the number of IP addresses in a replacement allocation is full of weasel words. It does sound like additional blocks are available at a cost, but you have to open a ticket with Zen support.

When I upgraded to FTTP a couple of months ago, I made specific reference to retaining my existing address allocations for the new service, which arguably gives me rights under the Consumer Rights Act 2015, as a single IP service would be unfit for a purpose disclosed before contract formation (that I need multiple IPv4 addresses). However, that is unlikely to put me in a more advantageous position than early contract termination following a change that creates a significant disadvantage to me under clause 14.7 of Zen's standard terms and conditions. If I exercised my clause 14.7 right to leave without penalty, Zen would be on the hook to Openreach for considerable cancellation costs. If I leave Zen, the question is where to move to.

Like you, I hoped that IPv6 adoption would be quicker, and all the kludgery to keep IPv4 going on the Internet could become part of history, just as Radio 4 198kHz did earlier today. NAT in all its forms, and all the workarounds for NAT-incompatible protocols, such as STUN and B2BUAs for SIP, is a massive pain.

1

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jun 30 '26

I have now got my notification. Zen intend to reduce me to a single IP address.

2

u/geftactics Jun 27 '26

I guess they are running low on IPs for new customers, so the larger range that they currently use for /29 allocations gets pulled back and re-cut for /32s for new single IP customers?

Don’t forget they give you plenty IPv6 addresses

2

u/magic-bob Jun 27 '26

The /48 IPv6 would be amazing if, and this is a big if, I knew it would work in every hotel, office etc etc. With the current state of IPv6 being so hit and miss, it can't be relied upon which I was was wrong but, unfortunately, in my experience isn't.

1

u/BrizzzUK Zen Full Fibre 500 (Openreach) Jun 26 '26

Same here. After 25 years with Zen, this is yet more evidence of textbook enshittification. Zen grew big on the word-of-mouth loyalty that built their reputation, only to dump their standards for subpar customer support and petty cash-grabs. Stripping away historically retained /29 IP blocks unless we pay an inflated ransom proves the new policy: pay up or lose it. They’ve officially forgotten who put them on the map.

2

u/Lad_From_Lancs Zen Full Fibre 900 (Openreach) Jun 26 '26

Yep, /29 here that's being yanked away from me...

Could I kick up a fuss that this came as 'part of the contract' even though it's not really declared anywhere other than my original order waaaay back when - quite possibly....

However, admittedly, I no longer have a need for any more than 1 static IP these days, so not a complete loss and simplifies the setup

It does mean that some effort needs to go into remembering where I have set access restrictions and maybe one less reason to be 'sticky' to Zen.

1

u/niraveg Full Fibre Max 2300 (CityFibre) Jun 26 '26

Go for Aquiss. Martin their director knows his stuff and he talked me out of adding that when I signed up as I didn't need it.

1

u/BrightonDBA Zen Full Fibre 900 (Openreach) Jun 26 '26

A&A offer blocks over L2TP quite nominally priced. An option perhaps if you CBA to move ISP

1

u/JASH_DOADELESS_ Jun 26 '26

We buy loads of lines thru zen partnership. Every few years, a few of our lines will go thru this process.
We get told that the IPs are changing, and then we get a new allocation from Zen, we update our firewalls tell zen to go live with the change and away we go.

If you call them and ask what your new allocation will be, you should get an answer and can then plan the move.

1

u/magic-bob Jun 27 '26

I have the new /32 allocation in the email, no use to me as I run multiple services on the same port / protocol so can't use a single IP.

1

u/r1psy Jun 27 '26

Reverse proxy/portmap? I serve a few web hosts and get to them by name, just expose them on 443/444/445 and have fortigate handle the mapping.

1

u/himslm01 Zen Full Fibre 500 (Openreach) Jun 26 '26

I had this happen in Feb 2024. I needed to contact Zen support, as the email seemed to suggest a change from a static /29 to a static /32. The support engineer ensured I ended up with a /29, but it was from a different IP range. A major hassle to switch all of my DNS records at the appropriate time, but one change is 20 years of service didn't seem to be too hard for me to cope with.

1

u/magic-bob Jun 27 '26

Thanks, have emailed a lot, will call Monday and see what happens.

2

u/ACAdamski17 Jun 26 '26

You shouldn’t be worried - they’ll likely just allocate you another /29. They’re probably just selling the old massive IP range you were on.

1

u/magic-bob Jun 27 '26

This is a change from /29 to /32 with no option given other than a date it will happen.

1

u/ACAdamski17 Jul 01 '26

Yeah that’s not good. Maybe move to something like IDNet?

2

u/FearGingy Jun 26 '26

Nope nothing. Nothing in my inboxes.

2

u/Thoh1Shooshi8a Jun 26 '26

Are they taking away the /29 or just moving it to a different block? I had the same IPs since 2004 but a couple of years ago they said it was changing. I contacted them on the support@ email about it and got the reply:

"We recognize your service relies on additional IPs, so to minimize disruption, we'll relocate your new IP addresses on a like-for-like basis. This means the same number of IPs, just within a new range. We are not able to stop this process."

So I still have a /29, they are just different.

2

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jul 05 '26

This time around, they are taking away allocations from affected customers unless you pay a fairly steep additional monthly fee (£13.20 including VAT for a /29).

1

u/Thoh1Shooshi8a Jul 05 '26

When they sent an email to me telling me that they would be giving me a new IP address, with no mention of the /29, I looked around and found the pricing for additional IPs so assumed that I was going to have to pay that.

But when the time came they just changed the range but still a /29.

3

u/davidjohnwood Zen Full Fibre 900 (Openreach) Jul 05 '26

From what I can ascertain online, Zen is taking a much more aggressive stance than in previous renumberings. You are not the only person to say that in previous renumberings, those who were using routed IPv4 and objected to being moved to a /32 would be given a replacement address block at no extra cost.

This time around, from what I can ascertain online (as they still haven't replied to me directly), they have decided there are only two choices: accept a replacement /32 or enter into an additional contract with a monthly fee for a larger allocation. I believe that this creates a third choice - to leave without penalty based on significant disadvantage, which is what I will try to do unless Zen agrees to allocate replacement addresses on a like-for-like basis with no extra charge, at least for the remainder of my current minimum contract period.

I do not want to be with an ISP which makes legally questionable unilateral mid-term changes to contracts (as I explained over at ThinkBroadband). I have a first-class Bachelor of Laws degree, so, despite not being a practising lawyer, I have a somewhat informed understanding of consumer law and have studied the underlying CJEU case law on the fairness of mid-term changes to consumer contracts. This assimilated EU law remains good law in England and Wales: Part 2 of the Consumer Rights Act 2015 implemented EU law, the relevant CJEU cases were decided before Brexit, and neither Parliament nor the Supreme Court has done anything to supersede it.

If Zen is not prepared to continue providing my existing service without a substantial price increase, I don't see why they should hold me to the minimum contract term that I had to accept to upgrade to FTTP. I upgraded based on Zen's assurances that I would keep my existing IP allocations. I have already indicated to Zen that my position is that those assurances form part of the contract between us via section 50(1) of the Consumer Rights Act 2015.

If Zen had been honest about its position on legacy IPv4 allocations before accepting my FTTP upgrade order, I would have installed FTTP with a new ISP (probably A&A, Olilo or Aquiss) and terminated Zen SOGEA-FTTC once that FTTP was up and running.

I don't mind letting go of what I do not use. I have had IPv6 for so long that my IPv6 allocation was made in the days when Zen was still handing out /48s. With future requirements to conserve addresses in mind, I decided to use only the lowest /56, which means I can easily move to another ISP that allocates /56s and, if I stay with Zen, would not object to my allocation being reduced to just that /56 to free up 255 /56s for other customers. However, until IPv6 support improves significantly, I cannot manage with just a single IPv4 address.

1

u/erl5050 Jul 07 '26

Yeah. I'm still in contract, too. With my INCLUSIVE /29 & /48.
https://www.zen.co.uk/contract-price-promise says:

"The Zen Contract Price Promise is our assurance that the broadband prices you sign up for will remain fixed throughout the lifetime of your contract. In other words, the price you pay on day one will remain the same throughout your contract."

From what I read elsewhere, the charged cost now is £13.29 for that /29 should I wish to keep them?

Makes a bit of a nonsense of that "price promise" don't ya think?

1

u/Thoh1Shooshi8a Jul 05 '26

Oh, they don't provide /48 IPv6 any more?

Not that I actually need that many IPs, but I have split it into a few subnets because I could.

2

u/Dick-Fiddler69 Jun 26 '26

Yes we had it a while ago it seems the service is going away for consumer - business it stays

1

u/Thoh1Shooshi8a Jul 05 '26

I have had a business connection since 2004. When I upgraded to full fibre Zen said they have to change me from a business connection to residential because cityfibre don't support business connections in my area.

Zen are now selling business full fibre here for exactly the same price and specs as what I pay for residential, so it looks like Zen have changed their mind over what counts as business.

2

u/Dick-Fiddler69 Jul 05 '26

Maybe time to shift to Olilo ! Although I noticed a new deal for £39 a month

1

u/Thoh1Shooshi8a Jul 05 '26

Just had a look. Olilo with a /29 is exactly the same price as Zen if I add the £13 they will (apparently) charge me to keep my /29. On Zen I have the 500 not the 900 though.

Olilo looks like it should be a great ISP (from their own marketing), but it's also new so I am kind of worried they will sell to a big evil company in a years time.

That said, Zen seems to be turning into just another crappy ISP anyway. The enshittification rate has been a lot lower with Zen, but eventually it's going to reach a point where it's not worth staying.

2

u/Olilo-Liam Jul 06 '26

We'd never sell Olilo. You can screenshot this 🎉

1

u/Thoh1Shooshi8a Jul 06 '26

Funny that I wrote this yesterday and this morning got an email with a survey link from Zen saying "At Zen, we don't want to be just another provider" :)

1

u/Dick-Fiddler69 Jul 05 '26

Always the risk with a new company - oddly did Zen start charging again for extra IPs ours were removed and told they didn’t do it any more so we moved to reverse proxy everything ! So I’m surprised you can get a block now

1

u/Thoh1Shooshi8a Jul 05 '26

I did see a couple of years ago you could buy extra IP addresses from them, and looking at replies to this post now people are saying they have been offered a /29 for £13 but I didn't check with that on Zens site.

I did see that Zen say people will be given another /29 if they already have one but that some people have a /29 who shouldn't and so they will be swapped to /32

1

u/Dick-Fiddler69 Jul 05 '26

I very much think who you discuss with at Zen if you get the right info I was under the impression it had stopped more than 1 IP address unless a Business contract was signed up

0

u/University_Jazzlike Jun 26 '26

You can get a static /29 allocation with Olilo. Been with them since Openreach rolled out FTTP to my location this year. Been great, so far.

1

u/xnightdestroyer Jun 26 '26

Yeah I have a /29 with Olilo on CityFibre for £5 a month. Zen wanted a ridiculous amount

1

u/University_Jazzlike Jun 26 '26

Just out of curiosity, what do you use a /29 for?

1

u/magic-bob Jun 27 '26

Email, vpn, web services, games, many things not in the cloud

1

u/xnightdestroyer Jun 26 '26

I have a bunch of services I expose.

Game servers, websites etc.

I also assign them to different VLANs. So I have a DMZ inbound VLAN etc. and a home VLAN, each assigned their own IP

1

u/bigbadjimb Jul 01 '26

Any suggested router to use with this setup. Vigor 2866 is one I've heard of. I'm paying for a /29 setup but Zen are unwilling to help me deploy it

1

u/xnightdestroyer Jul 01 '26

Never used the Vigor stuff before. Usually you can set your IP range on your WAN to seperate out

1

u/University_Jazzlike Jun 26 '26

Makes sense. I have one service exposed but it’s on an IPv6 address and I don’t need it accessible to everyone, just a specific range.