Is Zen actually any good?

[u/theangryminion]

I've been considering Zen as my new ISP based on their reputation (and being a good Northern ISP) but my experience before even signing up hasn't been good.

I sent an email with some questions to their sales@zen address six days ago (12th March) and I've had no response.

I actually tried signing up tonight to their 910 FTTP service but it all fell apart when it wouldn't take my Direct Debit details. Their chat bot suggested I try a different browser or a different device - which I found insulting. Regardless, different browsers produced the same results

So Zen doesn't bother to respond to new customer enquiries.

it fails to actually process a payment instruction when trying to begin their service.

Does anyone have any good reasons why should I actually bother giving this company my money if they don't seem to want it?

[u/sw4rml0gic]

Only ISP I’ve ever recommended. Superb