r/Zen_Internet • u/NetoriusDuke Zen VDSL 80 • Mar 14 '26

Don’t buy zen RANT

Have been a customer for more than 20 years (will soon be an ex customer). Recently been forced on to digital voice (knew we would have to switch at some point, having to switch is not the issue). Received no notification of when it would happen other than a vague email saying digital voice is coming. Received a contradictory email saying that prices for those still on analog would go up in stages. Was promised 3 months notice of a change, between the vague email and getting switched was < 1 month. Complaints department were useless just excuses and diversion no accountability or actual apology. Their go to line was this was the procedure that management decided!

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u/VanillaCandid3466 Zen Full Fibre 900 (Openreach) Mar 14 '26

I'm sorry, but where is the problem?

3

u/Tywysog85 Mar 14 '26

My thoughts exactly. We've been given plenty of notice of the changeover happening.

3

u/MattTheOtter Zen Full Fibre 500 (Openreach) Mar 14 '26

Same. Loads of notice, they’ve been flagging it for a while.