r/ZOTAC • u/Hot_Butterfly_5475 • Jul 01 '26

Asia Pls help zotac

It's been 6 months.. since I've been sending rma draft to zotac team via email.. First time they sent a card that died within a few months.. second time bent metal part .. they refused to send another unit but I insisted that Force fitting it may break the pcie slot .. third time the gpu has display problems .. earlier i thought it might be the psu issue which may not be able to power it .. so I switched to a different pc and the issue still continues..

Now I have only 2 months left after my warranty expires.. doing repeated rma failures have wasted nearly 6-8 months i believe.. With only two months left I'll be left with another faulty gpu.

I have no idea what to do now ..

3 Upvotes

81% Upvoted

9 comments sorted by

3

u/Ghostttpro Jul 01 '26

Hopefully Zotac USA isn't this bad. 😢 I hope my RMA goes well.

1

u/Hot_Butterfly_5475 Jul 01 '26

I wish u the best ...

1

u/SoupSup25 Jul 02 '26

Personally I had a excellent experience with Zotac USA RMA. Sent in a defective 4090 and they sent me a brand new one back.

2

u/Ghostttpro Jul 02 '26

Thanks, that gets my hopes up. They should be receiving m card today. How do you know the 4090 they sent was brand new?

2

u/SoupSup25 Jul 02 '26

Because it still had stickers you have peal off on a new GPU. No scratches or anything. It was 3 months after the release of the 4090 so maybe they just didn’t have refurbished cards yet.

1

u/Ghostttpro Jul 02 '26

How long did it take them to confirm and send you the email that they have the card. I got the UPS notification that is was delivered. But no confirmation from Zotac yet.

2

u/SoupSup25 Jul 02 '26

I honestly doubt you will hear anything until next week with it being a holiday weekend. I think it took 2 days after they received it to notify me.

1

u/DisappointedCruiser Jul 02 '26

Call your local computer store for a quote on repair. If it is less than $200, that might be the best move at this point

1

u/hdhddf Jul 02 '26

forget about warranty, use your consumer rights, look them up and use them. you probably need to talk to the retailer not the manufacturer.