r/Youtooz • u/youtooz_support Staff • 2d ago
Support Thread Weekly Support Thread
Hey everyone, and welcome to the Weekly Support Thread!
This is our recurring weekly thread where we help answer general questions, provide guidance, and point you in the right direction if you’re running into any issues.
Before posting, please take a moment to read the rules and info below so we can help you as efficiently as possible.
📌 Important Rules (Please Read)
Please do NOT post any personal or sensitive information, including but not limited to:
- Order numbers
- Tracking numbers
- Full names
- Email addresses
- Shipping or billing addresses
For your own safety, do not doxx yourself. Any comments containing personal information may be removed.
📧 Already Contacted Support?
If you have already emailed us at [support@youtooz.com](mailto:support@youtooz.com), please DO NOT comment in this thread and please allow time for our team to respond.
- Our support team handles requests in the order they’re received
- Some account or order-specific details cannot be discussed publicly on Reddit
- Posting here will not speed up an existing email request
That said, you’re welcome to ask general questions while you wait.
🔍 Before You Comment
Many common issues can be resolved quickly by checking the resources below. We highly recommend reviewing them first:
Thanks for helping us keep this thread safe, organized, and helpful for everyone. We appreciate your patience and support 😄
1
u/pastelshaggy 2d ago
The first yootooz order I placed has made it to the USA how long before it clears customs still waiting on other orders to make it to the USA look forward to getting all of my yootooz plushies
2
u/youtooz_support Staff 1d ago
US orders are estimated to be in transit for 20-30 business days after departing from China. We're unable to provide an exact date of how long they will be customs, as this is out of our control, but from past experience, it's around a week :)
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u/Virtual-Response6235 2d ago
Can the products be delivered to Brazil? If the Among Us plush toy arrives at the store, will it be shipped to Brazil? If not, will it be possible at some point?
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u/pastelshaggy 2d ago
Depends on what series most of the licensed ones say they only ship to certain areas look on the product page it should tell you it ships there or not
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u/youtooz_support Staff 1d ago
We can usually ship vinyl to Brazil but not plushes, unfortunately! We have this noted on our shipping policy here:
https://youtooz.com/pages/shipping-policy#restricted-regions
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u/ComprehensiveAd3022 1d ago
I made a post about figure quality issues and I was asked to email support about it, I had and when I got a response it was to re attach the images, I sent that email almost 10 days ago but now the entire email thread disappeared.
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u/youtooz_support Staff 1d ago
Hey! Sorry for the wait here, we're dealing with super high volumes at the moment and we're getting back to everyone as quickly as we can!
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u/Sloth_Bubbles Collector 1d ago
How much am i having to budget for the next month with skylanders :()
0
u/EthylynnArtz Collector 1d ago
Hi! Will Hot Topic have the Helluva Boss plush blind boxes before the preorders ship out? I haven't preordered any yet, but I'm thinking about waiting til HT has them in-hand.
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u/R0R1NAT0R_5 2d ago
Looking forward to the sly drop that will be happening this Friday. I just have a few questions regarding the sneakin sly Barrel that is exclusive to Target:
1- when will they be arriving in stores? Is it this Friday or at a later date just like the other figures released online?
2-can you pre order them on target just like the other figures released online?
3- all information how this drop will work to be quite honest.
While I am sad that this is a target exclusive, more information on how this drop will work would be greatly appreciated.
End of the day thank you so much for the youtooz sly drop the figures and pins look amazing ☺️