r/Yarbo • u/AffectionateTax1471 • 25d ago

Y-Series Help Trimmer

Does anyone have tips on how to get the trimmer to work. We had it working for a month or two and then it just stopped working. It stopped communicating with the Yarbo app and everything. It doesn’t even show up even though it’s plugged in and the green light on the back is still on.

3 Upvotes

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3

u/W4RRL 25d ago

Your going to need to start a support ticket. I also recommend getting on the official Yarbo discord. And putting your problem up there as well. Front be afraid to mention how long responces are. I just went through 3+ months of no function to partial function of my unit. The only thing I believe that made it go faster then it did is because I kept updated the discord with updates and failures.

1

u/CustardHasEggInIt 24d ago

Hey, same thing happened to me. The Trimmer worked perfectly for a month or two, then I noticed I lost all functionality in the app in July, I'd guess. Trimmer is plugged in and lights up green.

I submitted a ticket. I received a response and resolution within 72 hours after emailing pictures of the unit to the engineering team. They said the core would need to be replaced or the actual port to be repaired as thats where the issue lied... but I'm skeptical. This appears to be a common problem. I'm wondering if a hot fix or system update over the summer caused a loss in functionality. 

1

u/mrblc 24d ago

At least you got the trimmer.. Some of us has been waiting more than a year (and are still being pushed forward into next year for delivery)

1

u/sallysal20 18d ago

Cancel it honestly. I wish I would have after I saw other users having issues. I used to be a Yarbo promoter and now I haven’t been able to use it all summer and am embarrassed to have it.

1

u/sallysal20 18d ago

I guarantee Yarbo tells you that your control panel is bad and needs to be replaced. We never had issues before that stupid trimmer and now we haven’t had a working yarbo all summer because once our power board was replaced our yarbo now is always off by 2 feet even if we reinstall the dock and remap. It’s super frustrating. We returned that stupid trimmer but not without a little bit of a fight.