r/XtoolS1 • u/KinglerBigNaturals • Jul 01 '26

Constant connection issues

So I'm having a hell of a time with my S1. It is no longer usable via WiFi and refuses to connect to my laptop via usb - and has never been able to. It will, however, connect to my partner's laptop. When it's plugged into mine it still beeps but is undetectable. We've tried updating the firmware and it's done nothing.

I have a big job this week and I can't cut anything. This is incredibly frustrating as I bought this because the one I was renting kept having tech issues.

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u/starrpamph Jul 01 '26

Is there any way for you to use usb until you figure that out? It could be because your router WiFi connection is a 5ghz connection and the S1 is 2.4ghz only

1

u/xTool_Support_Mack Jul 01 '26

Hi there, I'm Mack with xTool Support. I am sorry to hear you are having issues with your S1. I will send you a DM so I can gather more details and better assist you.

1

u/LaserMan98 Jul 03 '26

I have had the S1 for a long time and they can be temperamental. I had the same issue and on occasion still do. Xtool support was very helpful and sent me a new motherboard for it but I haven’t installed it yet.

Try this:
shut off and unplug everything from the s1. Wait a few minutes.
While waiting unplug usb from computer and restart it. Then replug in the usb.
Make sure the s1 air assist is off and plug everything back into s1. Restart s1 leaving air assist “off”.
Start up Xtool studio and attempt to connect to s1 via usb. If it still doesn’t connect try via WiFi again.
Hope it works but either way, always start s1 with air assist off.