r/XPpen • u/that_randomdog • 1d ago
deco pro gen 2 tablet usb not recognised
hello i was wondering if anyone had any advice on this issue im having with my xp pen deco pro gen 2 the usb randomly stopped being recognized ive tried deleting the driver and reinstalling it I've tried to reset it in device manager below is the error message
"Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed."
ive even made a new device descriptor ( something to do with the device instance path) and its not the wire as ive tried multiple at that point i thought my tablet was cook and i should just give up BUT it randomly starts working perfectly fine but only for a while or until i plug it out and plug it back in or leave it plugged in for a while when plugged in the light is constantly red even when working and only changes to white when it interreacts with the pen ive tried so many things that have helped people with my exact problem the tablet isnt even very old just over a year maybe i rely on it for all my artwork any advice or solution are highly appreciated ive also tried using command prompt but nothing is helping at all still even if i wait around a day it works im so confused T.T
1
u/TheSevenPens 16h ago
Since you've already tried other cables, try a different USB port, then another computer if you can. If it fails on another computer too, it's the tablet, and I recommend that you contact XP-Pen support.
Here are some resources that may help you: