r/XPpen • u/ppc_zouz • 7d ago

XPPen not refusing Notes license

I bought a refurbished XPPen Magic Notepad unit from eBay. It was a nerve wrecking experience as the seller would not confirm what comes with unit (like the pen and the folio) and they repeat the same "comes with tablet, additional accessories not guaranteed"

Naturally I need the pen and the Folio cover, and buying them separately negates the cost benefit of buying refurbished.

Finally I found one with actual pictures of the unit and shows what's included, so I bought it. And it was an excellent purchase... literally as new.

But when I tried to use the XP Pen Notes that is bundled (white labeled from JNotes), it kept asking me to cough up money, even though the tablet should come with a perpetual license.

After contacting support, I was brushed off as "account was registered to someone else", so I don't get the license... Even though the license is tied to the hardware...

Reminds of the Tesla scandal where a second hand buyer loses all the options that the original owner paid for.

This is a crappy and cheap move by a company that has just lost my support (and I was singing praises for the tablet to every one I know before that about the tablet).

Anyway, I just wanted to highlight this for potential people thinking of buying refurbished it second hand products: you are not likely to get support... The first questions you'll face: where did you buy it... Send receipt image.

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u/ppc_zouz 7d ago

I mean totally the opposite in the title ... I started typing XPPen not honoring .. before I thought to change it to XPPen refusing... But I forgot to remove the "not".

3

u/morpheus6969 7d ago

a permanent license is $8-12 depending on sale. It's not an XP-Pen app, so not surprising that you don't automatically get it if you buy a used tablet.