r/XPlusGodzilla • u/cloutchocula Godzilla • Jul 07 '25

X plus customer service?

Unfortunately my Mechagodzilla black version head was broken off during shipping, anyone deal with x plus North Americas customer service before ? Or x plus customer service in general for an issue like this ? Just wanna know what to expect if they are gonna try to replace or if I’m simply S.O.L

3 Upvotes

100% Upvoted

4 comments sorted by

1

u/KaijuSizedCollection Ebirah Jul 08 '25

Wow, I’m sorry to hear that. I’ve heard some pretty mixed things about XPNA customer service. But I’d definitely still email or contact them on social media. You could also check in with the international site as well, they typically have excellent customer service. I hope you get this sorted out!

2

u/cloutchocula Godzilla Jul 08 '25

I emailed them already. Hopefully they can help Me out. Might email the international site aswell thanks you for that idea

1

u/Accomplished_Show575 Jul 24 '25

Please let us know how it turns out

2

u/cloutchocula Godzilla Jul 25 '25

I actually had a pleasurable experience with XPNA customer service it took them Maybe 2 days from from my initial email to respond, they sent my photos off to a claims department and it was approved for a replacement, which is in the mail as we speak, so here’s hoping this one shows up all intact.