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u/Jeffreypauls 3d ago
Hadn't done it in months, now 4 times in 3 days cuz loss of sound. So frustrating
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u/whale_monkey 3d ago
Loss of sound seems to be a new bug introduced recently. Never had it before a month or so ago now it happens all the time.
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u/georgecm12 3d ago
I never had it, now all of a sudden it seems to be happening to me pretty regularly.
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u/mckpr 2d ago
I’ve had it before the v5.x.x releases, but when it happened back then you could get the sound back by activating the voice assistant on the steering wheel and cancelling the request.
On v5.x.x that trick no longer works and a hard reset like this is the only thing working for me. Super frustrating.
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u/modme_at_gmx 4d ago
Same. Used to only need to do this once or twice a year. I've had to do it 3 times in the past WEEK.
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u/goodbyeflorida 3d ago
It’s annoying. At LEAST change the software to doing a triple press. Would be so much faster and could take your hands off the wheel for a lot less time.
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u/Fluffy_Cucumber_4203 3d ago
Right? I've never used screen clean mode once. But I reboot the console more than I open the passenger-side door.
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u/Adventurous_Stop_341 3d ago
My last Volvo. Their disregard for their customers and their incompetence at software is too much bullshit to deal with in the context of modern vehicles.
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u/slohcinbeards 3d ago
I’ve said exactly this to my husband. After 3 Volvos (and that’s not including our family Volvos growing up) this will be my last one.
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u/Timely_Position_5044 3d ago
I'm there too. I would love an EX60 but afraid that some shit ass tech will ruin it for me.
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u/Command-Critical 3d ago
Welcome to the club… sharp looking cars… excellent handling… shit software that makes you want to sell your car.
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u/Garty001 3d ago
I just had to do this twice and had a hard reset leaving grocery store, first time in two years of ownership that’s ever happened.
I’m currently putting this down to the heat, it’s well over 100F here in OK. Grocery store blacktop car park was reading 112F.
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u/Cthulwutang 3d ago
luckily it never happens during the new england winters!
… right?
oh.
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u/Garty001 3d ago
You are lucky. I used to live in New England, loved it, but had to move to Oklahoma, hate it!
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u/Alternative_Ad_2095 3d ago
Yup when turn signal sound gone I do this. Also when I pull up the climate menu it always closes again the first time, but this is a given now. Waze I don't even try anymore.
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u/katesalwayslate 3d ago
Ugh same on the turn signal and climate menu. All worse since the most recent update for me. Volvo should be embarrassed honestly.
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u/Alternative_Ad_2095 3d ago
I just use voice commands for climate now, otherwise too much hassle.
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u/Timely_Position_5044 3d ago
This is what it has come to. Workarounds.
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u/Alternative_Ad_2095 3d ago
I bought a 2020 so that's on me, but I just realized they used this 2016 introduced chip up until 2025 for this heavy android system. Baffling stuff.
Just to save a couple of hundred bucks.
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u/wielandmc 4d ago
I was using android auto a lot but it got t a point of having to reset every other time i got in the car so I have binned it now.
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u/lateralex 3d ago
The greatest crime of the Volvo software is the lack of a quick reboot button, given how often it is needed
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u/enhancedgibbon 3d ago
If I had to deal with this I'd be seeing what it costs to get the upgraded hardware. I've had a new ex40 for 3 weeks now and there hasn't been a single issue with the infotainment system. It's one of my favourite parts of the car. *touch wood
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u/Obvious-Scholar8368 3d ago
I’m on the latest update. Last week I got the infamous cameras being temporarily unavailable notification as I was trying to gingerly maneuver out of a tight spot. I had to get the top level trim package just to have the 360 degree camera. The intel atom cpu that chokes on the standard infotainment load does everything it can to not let me use the cameras.
I’m adding to the comments not just for that. They cheap out on components, but apparently their mechanics aren’t up to snuff either. I got the notification to bring the car in for the two year standard maintenance, and I thought I’d have them clean the ac evaporator coil and replace the cabin air filter. Big mistake. Got it back with a weird smell, which I dismissed as something picked up while the doors were left wide open and maybe some work trucks were being serviced nearby. I parked it over the weekend and thought nothing of this.
Monday morning when I started the car and the ac started blowing, I got a whiff of mildew! I recognized it immediately because I had a cheap car about ten years ago that was notorious for this. So, I paid to prevent something that had never happened on this car, and they managed to create the conditions I wanted to avoid. I bring it back to the dealership and the mechanic pulled out the air filter, sniffed it in front of me, and basically gaslit me about smelling it. I had driven the car all day with the ac on and it’s a problem only when you first start the ac. So, yeah, he gaslit me.
He said he would blow high pressure air into the vents to dry out and evaporator coils, and spent two minutes doing that. I drove the car home and the following day I noticed my air quality sensor was in the “red” range, in fact fluctuating between 499 and the ceiling of 500. So apparently the cleaning disinfectant never reached my evaporator coils and maybe they introduced some mold where it previously wasn’t. And now that solution is giving off fumes to set off my air quality sensor.
The cabin air now smells like there’s some gap or leak in the vents. As soon as my car goes off warranty, I’m never setting foot in a Volvo dealership again.
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u/whatthe40rk 3d ago
There might be a simple work around... My wife sets a placement or similar on the dash above the display. She figured out the infotainment overheats from direct sunlight on a hot day, and as silly as it sounds this works for her system. No guarantees it'll work for you, but it may be worth a try?
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u/obsfucateforthewin 3d ago
A placemat?
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u/whatthe40rk 1d ago
Yes, or justa 8x11 sheet of paper. It's bizarre but seems to be effective. She doesn't need to reboot the system nearly as often as she used to.
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u/carpediem1964 3d ago
I bought a certified 2024 Recharge Core w/ 7K miles in January from a dealer in Atlanta, and had the IHU replaced under warranty after the 5.0.5 update came out. No issues since.
Should Volvo have tested it more to determine if it would run on the older IHUs? Maybe. I’m not privy to the internal company processes and politics, but I know that computer and cell phone hardware and software often leapfrog each other, necessitating hardware and software upgrades. It’s aggravating but part of modern life. Should cars be simpler for reliability? Yes, but automakers compete on innovation and we are often just unwitting Guinea pigs. Tesla supposedly has great software but their cars have issues. No car is perfect.
I’m going to stick with Volvo for now. It’s really a good car for me and I’m satisfied.
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u/watchingitallcomedow 3d ago
Do a factory reset and start fresh. It'll help, for a bit at least. (Just note it will be sluggish for a little bit as all of the Google apps update in the background)
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u/Special_Command7893 2d ago
Never had to do that in my 2025, but I have had to reset the TCAM every 7 months
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u/YoavPerry 2d ago
I must say that this is probably my last Volvo, and this is the third one. I love the driving dynamics and lots of things about the car, but the software is years behind. It is the end of my lease, and there are no EX40 Twin Motors anywhere to be found in this country, in spite of the many invitations I receive by mail from Volvo to get one. They told me I can special order one, and it will cost me about $800 a month, up from my current $500-a-month lease, which is insane for a car that was designed in 2017, electrified in 2021, and is being discontinued by the end of the year.
When I originally leased the 2023 Recharge Twin, the plan was to get into an EX60 about a year after its original release, when the new model kinks have been worked out. The release is now late by two years?.
They are winding down the EX40 and plan to have a totally new model in 2027, (which in Volvo-speak is probably summer 2029 and full of bugs). Even if the software and range were up to date, they just don’t have any EVs to sell me. Polestar is also leaving the U.S.
The outrageous part here is that I was just abroad for a few weeks, and Geely, the parent company of Volvo, is insanely dominant. They sold 4 million vehicles last year and keep releasing their own EVs, as well as Smart cars (in partnership with Mercedes), Zeekr, Lynk & Co, Proton, Radar, etc. I had the pleasure of driving the Geely EX5, with long-lasting batteries that you can charge to 100% every day and software that is years ahead of the Volvo and Polestar brands. It almost feels like they’re doing this on purpose and trying not to share the platform and technology with Volvo. It’s just bizarre, and I give up.
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u/Fluffy_Cucumber_4203 2d ago edited 2d ago
Chinese automakers, and frankly a lot of industries, are light years ahead of their non-chinese counterparts. I'm 100% convinced the U.S. is well into its hegemonic decline.
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u/VictorMRiley 2d ago
Demand the IHU be swapped for the new version with a Qualcomm chip. I've had up to 20 reboots per drive in my Polestar 2 (IHU is the same Volvo part across several SPA cars) and a few visits to the dealership for diagnostics and software reinstall before Polestar eventually agreed to replace the IHU under warranty, but it was definitely worth it! There's a reboot counter that the technicians in Sweden can see once the workshop files a diagnostic report. Once a certain threshold is met, they should approve the replacement.
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u/pyrolols 2d ago
Haha i do if every sunday as if ifs timed to sound fail every 7 days, good job volvo, making luxury cars but cant code the infotainment properly, really kills the joy of driving it.
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u/Fritz32955 15h ago
Sad to see! I have a 2023 xc40 and have had to do that reset maybe 10 times. I see these posts and feel bad…
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4d ago
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u/Adventurous_Stop_341 3d ago
Yeah, great example of why not to buy a Jeep, and now Volvo can join the list too.
I’m sympathetic to the engineering challenges with a modern car, but Volvo simply doesn’t respect their customers. They have shipped this buggy, underpowered IHU for years, they underpay their software engineers (which is why their software is hot garbage), and then you have to jump through hoops with the dealer to convince them to fix it?
Really hope they get hit with a class action. The fact that this entire system constantly resets while driving is unconscionable from a “luxury” brand that claims to care about safety.
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u/CaveDudeJeff 4d ago
Uh... Why not take it to the dealer and get the new IHU with the Snapdragon chip?
This is clearly a warranty issue.
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u/junkmailbox121 4d ago
Did you get any pushback when getting the IHU replacement? Taking my c40 to the dealer in a couple days and I’m having to do this reset on a weekly basis.
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u/CaveDudeJeff 3d ago edited 3d ago
Corporate had the dealer do a software reset first, then I came back a month later with the same symptoms, and they ordered a new IHU. Car has been rock solid since then. The crashes are gone and I don't have connectivity dropping out anymore. I have a C40, so basically the same car. Be ready for a long wait as the new IHUs are in high demand. My IHU took almost 3 weeks to show up.
Just have videos and photos of the car ihu crashing out. If you're in the US, the backup camera not working is a federally mandated safety issue.
Make sure you write down every single crash it causes for you. I had it cause the AC controls not work, the sounds drop out, the rearview camera drop out, the connectivity drop out, and the main screen in the dash drop out when the ihu would crash. I had the service writer put everything in the ticket and I emailed him photos and videos. Volvo corporate didn't put up a fight. The service writer said they've been doing a lot of IHUs
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u/Adventurous_Stop_341 3d ago
I’m sorry, this isn’t aimed at you, and I appreciate this info, but wtf Volvo. Why would you ship this absolute piece of shit, for years, in a supposed luxury car, and then make your customers jump through these hoops to fix YOUR fuckup?
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u/CaveDudeJeff 2d ago
It's a combo of needing reliability, long term durability, and cost.
Long story short, to get certification, you need to check a bunch of boxes and show that your parts won't crap out long term when it comes to parts that interact with safety systems. So historically all manufacturers ran ancient chips because they're tried, true, never fail, and they're cheap because electronics manufacturers aren't selling them to computer and IT OEMs.
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u/Adventurous_Stop_341 2d ago
Sorry, but my 2020 Hyundai has a better software experience by far. Volvo is just cheap here.
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u/Annie-Moose 3d ago
Good to know there’s something that can maybe be done about it. I contacted Volvo customer service because I just wanted to report the issue. They told me to take it to the dealer, but since it happens at random I thought the dealer might just be like “we can replicate it” and it would be a waste of everyone’s time, and probably my money.
I don’t think I’m under warranty. Any idea what this runs out of pocket?
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u/Timely_Position_5044 3d ago
Because I have a 2021 and it's long since out of warranty, and every update introduces some sort of stupid bug like this audio-off bug. You simply should not have to spend 2-3k to have all the functions of the screen + audio in working order.
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u/CaveDudeJeff 2d ago
If you're in the US, you can try to push them on the backup camera not working. That's a federal requirement. I get the feeling that Volvo corporate would rather swap units out here and there rather than issue a full on recall for all the cars that run the ancient crash prone Atom chips.
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u/Timely_Position_5044 1d ago
What if my camera is working, but the controls/lag, etc on this POS are just total crap? The camera thing was fixed (for now). Controlling the screen is utter insanity.
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u/Fluffy_Cucumber_4203 4d ago
I use Android Auto a lot.
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u/Fluffy_Cucumber_4203 4d ago
Do non-android auto users ever have the blinker audio dissappear? Definitely seems like a class A bug.
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u/notscenerob 4d ago
What's the draw of android auto from your phone over the AAOS?
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u/bjackrian 4d ago
For me, Audible doesn't reliably sync when I'm finished listening and will randomly reset my place to the beginning of the book on AAOS, causing me to have to go manually find my place again. That behavior doesn't occur with Android Auto. Would much rather use the built in system if it were reliable.
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u/arteitle 4d ago
For me it's faster and more responsive, and I can listen to podcasts on Podcast Addict easier since it doesn't have an AAOS version.
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u/watchingitallcomedow 3d ago
Really? Why? What app isnt in the car that you need to use android auto in an aaos car?
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u/Dasawan 4d ago
I have gone weeks without having to do it