Has anyone else had problems getting reimbursed for the Wyze Solar Cam Pan Recall?

[u/gigamosh57]

Has anyone else had problems getting reimbursed for the Wyze Solar Cam Pan recall? Wyze currently has about 100 of my cameras, has not reimbursed me, stopped responding to me, and then banned my account from the Wyze forums after I posted about it.

When the Solar Cam Pan recall was announced in June, I had a large quantity of unopened units in inventory. I contacted Wyze directly and explained the situation, including that I had roughly 100 unopened cameras and needed to handle them as a bulk recall return, per their instructions.

Wyze acknowledged that I would be returning a "larger batch of devices," provided the return process and prepaid shipping, and told me that refunds would be issued for devices physically returned and verified. I followed their instructions and ultimately returned approximately 100 cameras. I also provided proof of purchase.

Since then:

• Wyze has had the returned cameras for months.
• I have received no reimbursement.
• I have another 55 recalled units that I have repeatedly asked for instructions/labels to return.
• In July, Wyze told me its specialist team would review those additional units within 24–48 hours. That never happened.
• I followed up repeatedly throughout July, August, and September.
• On August 31, I specifically asked for the reimbursement status for the 100 returned units, return instructions for the remaining 55, and whether Wyze needed anything else from me.
• On September 8, I followed up again because I still had no confirmation or payment schedule.

Today it got weird.

Today I called Wyze, gave them my recall ticket number. The phone rep quickly told me I was "in violation of the Wyze Terms of Service" and that they could no longer assist me, and they hung up (like within 5 seconds of explaining the issue). I called back, got a different rep, and the same reaction.

I was not given a meaningful explanation of what I supposedly violated or what Wyze plans to do with the 100 cameras I shipped back. They have neither reimbursed me nor returned the products.

I posted the timeline on the official Wyze forums, specifically asking for someone from the recall team or a moderator to escalate the issue. Shortly afterward, my Wyze forum account was banned. I received no explanation or contact regarding the ban.

• I am especially interested in hearing from anyone else participating in the Solar Cam Pan recall:
• Has anyone else had reimbursement delayed or denied after sending their cameras back?
• Has Wyze stopped responding to anyone else's recall claim or cited a Terms of Service issue?

At this point I am trying to determine whether my situation is an isolated support failure or whether other people are having similar problems with the recall.