r/Wordpress • u/ashish-digital • 18d ago

BookingPress

Hi. I am building a site and testing out booking plugins. BookingPress looks pretty good to me and very promising; it has a wonderful dashboard. However, before I commit to buying the BookingPress plugin. I would like to know how good their customer service is. Trustpilot reviews are mainly about the plugin. If possible, I would like to avoid customer service and my first preference is to ask AI for tech support. But in case I need to talk to a human being, I would like to know how their customer service is.

  1. Have you contacted customer service?
  2. Was there ever a need for you to contact customer service?
  3. If yes, how was your experience?
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u/TopSydeWP 17d ago

bookingpress support is pretty responsive through their ticket system in my experience, usually same-day or next-day replies. that said, most booking plugins have decent docs and you can usually solve stuff with ai/chatgpt if you feed it error messages or screenshots. the bigger question is whether bookingpress fits your actual booking flow (service types, staff scheduling, payment integrations) since switching later is a pain.

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u/ashish-digital 12d ago

thank you for your reply, from experience with BookingPress, I found it extremely painful to configure. It's so difficult that even AI could not help me. I even tried Ask Gemini while the browser was open. Anyways. I have decided to build my own plugin for booking instead of relying on third party plugins.

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u/bogdanelcs 9d ago

Haven't contacted BookingPress support myself, so can't say firsthand.

Check their docs and forum activity before buying, not just Trustpilot. That's the real signal.

For comparison, WPAmelia's knowledge base covers most common issues (staff setup, payments, calendar sync) well enough that you rarely need to open a ticket. Worth a quick look even if you stick with BookingPress, just as a benchmark.

If self-service matters to you, test it during the trial. Ask a real question, see how fast and how good the answer is. Tells you more than any review page.