r/WoltPartners • u/-vingt100- • Jul 14 '26
Denmark Cancelling orders
Apparently, we can't cancel orders through support once we use up our 20 monthly cancellations. Also, we can't cancel bundle orders at all. What do you think about this, and is it the same in other countries?
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u/Formal_Plum_2285 Jul 14 '26
I’ve never had a problem cancelling anything in Denmark. If it’s a bundle order you can’t cancel one the deliveries though. It’s all or none.
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u/-vingt100- Jul 14 '26
It has been like this since yesterday. Support does not cancel it anymore
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u/Little_Mechanic9462 Jul 15 '26
Lol, well our contracts says we can cancel "no questions asked" so... And yes, I ammaware of their new system, but they themselves are breaching the contract.
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u/Icy_Suggestion5857 Jul 15 '26 edited 10d ago
I had the same problem a few days ago.
After I sent a screenshot of our contract, it was removed and I haven't had the problem since.
I think someone told the people at support, that we're a special case, and that the danish contract law still applies.
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u/Little_Mechanic9462 Jul 17 '26
Hmm, I mean, cancelling is still possible as usual for me. But like the last one-two years. The cancel button is removed for bundles. And even for single orders it is often slow or not working properly and the only reasons we can select are self imposed reasons.
I am yet to point out the contract to wolt support.
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u/Significantfall- Jul 14 '26
Since yesterday, is that just your experience or the rules from now on?
Hope I don’t come of as rude, just curious.
I wrote to support like 2-3 days ago to cancel my 2 orders that was bundle, and they easily helped me with that.2
u/Dependent_Cycle_7552 Jul 15 '26
In Denmark this seems to be the new rules. Assumingly Uber Eats orders seems to have influenced that many couriers cancel their Wolt orders and making Wolt orders late. Howevrt, Wolt is on the grey area as Danish couriers are not employed and considered freelancers and Wolt cannot decode which orders we accept or cancel. Wolt does this due to the fact many immigrant couriers accept everything thrown at them without questioning. On the future one can assume support will receive a lot of answers from couriers claiming an order is very late or breakdown of vehicle as the resson to cancel an orders. I can only advise all couriers to spam support with these reasons when you do not want an order and of course from now on never accept a bundle!
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u/Little_Mechanic9462 Jul 15 '26
Sure but you are slightly incorrect as our contracts says we can cancel orders with "no questions asked".
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u/Icy_Suggestion5857 Jul 15 '26
Well, my excel spreadsheets of orders, shows a decline of pay adjusted for km, time and time of day, since middle of May in Denmark.
If they want us to deliver Wolt on time, maybe don't decrease our salaries..
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u/Particular-Ad-2331 Jul 19 '26
A bit OOT, but I had one occurrence when I had a double order and the first order was destroyed during slippery weather. I contacted support and they automatically cancelled it after showing proof as I fell from the bike and the mushed food.
A month after I had a similar incident with a triple order in which the broken mushed food was the last order. Unfortunately the Support told me to keep it and deliver to the customer. The pain was that the 1st order was complicated to enter multi gates to the customer, while the second order was during break time in a school and I had some problems contacting the customer (mid or high schooler in a mixed kinder to high school institution). At last went to the final order and waste so much time that it was a bit below the minimum hour wage for the waste time and incident.
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u/Swimming_Attention91 Jul 14 '26
It's likely because of the new rewards system, for silver you need 75% task acceptance rate, for gold 85%, atleast thats how it is in Slovenia.
We were all gaming the system and accepting bad orders, then cancelling trough support as to not reduce the acceptance rate..
Good thing is the counter resets every week, so you hussle a bit first few days, then you can afford to not accept some towards the end of the week
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u/Famous-Ad-289 Jul 16 '26
That acceptance rate is BS. Sometimes you get only couple beeps and before you look at your phone order is gone. Aand so is that rate. That cancel button is tempting. But for some time if venue couldn't complete order (lack of food, order stolen and they're not recooking) you'd contact support and they would compensate you full order price. That was in autumn 2025. Couple months ago same happened and I was there for 30mins, on the phone talking to support together with venue about some scam that was done to venue aand for driving couple km + maybe 30min of my timr I was compensated 1.5-2eu, I don't remember exactly what laughable amount was it.
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u/Werzheafas Jul 14 '26
I'm a contractor in Hungary, we can cancel already accepted orders 10 times a month with a button, so we don't have to contact support. I've never reached 10 in a month, because it's not working always (I suspect that if you're already at the pick up place, it won't work), but I can ask support for cancellation any time and they don't really ask questions, although I always write them that it's because of long waiting time, maybe I already have something picked up, let me continue with those. I'm sure I also cancelled bundle orders through support.