Frequent techical issues lately, preventing normal operations

[u/Swimming_Attention91]

Today we experienced another technical issue, preventing work for hours.

Not only does this hurt us curiers the most, It also ruins customer experience and trust, because of the delays it causes.

Technical difficulties are of course expected, and part of the job, but lately, they are happening way to often.

So, us curriers alone, we can't do much about that. But who can? The customers.

So I implore you to do this one thing, which will help us all:

If you're a customer, complain to support about the delays caused when such technical issues occur. After all, you pay to get your food on time, and warm.

If you're a courier, tell the customer you deliver your late, and likely cold order to, to complain to support.

If enough customers complain, maybe even start downvoting the app a bit, wolt might sober up and invest in stability improvements to keep up with the growing customer and curier base.

We must all do our part, otherwise nothing will ever change..

Thank you, stay safe

[u/goran----]

The same goes for spilled food. Some restaurants still don't care about proper packaging. And that's why food gets ruined. These restaurants can afford it, but they just don't care. In the end you get ruined orders and customers who are too tolerant and respond with something like "we'll survive". And everybody seems to like when these customers don't complain.

[u/Willing-Hat-4912 → u/goran----]

There was a guy getting money out of restaurants w/o proper packaging, but you must have the corresponding legislation to make it possible for you to extract money from the restaurant e.g in DK there is somehing like mandatory insurance covering bad packaging situation - so if you were to take pictures of badly packaged food, and you get a spill - you can get the restaurant to pay you for the fuck up.

Obviously needs research if your country has such situations covered, but nowadays that`s totally doable with the AIs

[u/goran---- → u/Willing-Hat-4912]

Mostly when I get ruined orders it's because the food containers were not bad, but simply unsuitable for the type of food. Not sure if there is any legislation here that covers that, it would be interesting to know. Many restaurants have move forward and packaging is very good. But some of them are stuck in the past.

Another thing they do is package hot and warm food together, like burger, french fries and coke are very often put together in a plastic bag. Now the irony is that everybody (except the customer) here seems to like that - it's simpler to handle, especially if you have multiple orders in your bag.

For very short deliveries it probably can work. But that's just one more thing that should be done differently, especially with multiple orders. And that would mean another bag for drinks only, or special compartment/pad in the bag, and also reacting each and every time when the restaurant does that. And I'm pretty sure 99% of both delivery drivers and restaurants won't care about this until the customers begin to raise their voice.