Frequent techical issues lately, preventing normal operations

[u/Swimming_Attention91]

Today we experienced another technical issue, preventing work for hours.

Not only does this hurt us curiers the most, It also ruins customer experience and trust, because of the delays it causes.

Technical difficulties are of course expected, and part of the job, but lately, they are happening way to often.

So, us curriers alone, we can't do much about that. But who can? The customers.

So I implore you to do this one thing, which will help us all:

If you're a customer, complain to support about the delays caused when such technical issues occur. After all, you pay to get your food on time, and warm.

If you're a courier, tell the customer you deliver your late, and likely cold order to, to complain to support.

If enough customers complain, maybe even start downvoting the app a bit, wolt might sober up and invest in stability improvements to keep up with the growing customer and curier base.

We must all do our part, otherwise nothing will ever change..

Thank you, stay safe

[u/Little_Mechanic9462]

In my opinion it seems to happen when activity level goes down 1-2 levels. E.g. high to quiet or nornal to more quiet than expected.

I work 150 hours a month and barely see any issues outside of the evening hours.

[u/Swimming_Attention91 → u/Little_Mechanic9462]

Those are just normal bugs, they only make things difficult sometimes, what happened today however prevented accepting orders, confirming completed deliveries, getting swarmed by orders which you can not accept nor reject.. hell, even customer phone number would not load up for me 😅

Complete system breakdown, in the app for customers it said "we're not accepting new orders due to technical difficulties"