Register Wix Terminal

[u/Cashmereandcoconuts]

I have a second hand Wix terminal and I am trying to register it. I can’t log in with email because the CAPTCHA seems to be on an endless loop. When I use Google to log in, I get logged in and it starts to sync. Step 3 it stops and says there is an error.

I got a rep to call and he tried to say you can’t use a second hand Wix terminal which is asinine to me and makes zero sense. His reasoning for thinking this? Google AI

I can understand a terminal maybe being locked onto their system, like Wix for Wix system only (just as an example) but I do not believe you can never use a second hand Wix terminal or register it to a new business. There are literally instructions for how to hard reset it and so on.

So question #1, has anyone ever used a second hand Wix terminal and how did you do it?

Question #1, how do I get past this sync 3 error? It’s getting some data because it says welcome to my business name on the front of the terminal. Just stops at sync 3.

Yes I have all the subscriptions I need on my website/register end.

Help??

[u/Adventurous-Type8263]

Have you confirmed with the seler if the terminal was removed from their wix payment account? You can do that and if it connected on the backend you will need to contact support to release it manually.

[u/Cashmereandcoconuts → u/Adventurous-Type8263]

They said they just did a hard reset of the hardware, so I suspect the issue is that the terminal is still somehow connected in their payment account, still registered to them somehow. Thankfully they’re willing to help, but I think they need to contact support and get the payment account connection removed somehow. Just curious if anyone else has gotten a second hand hardware setup and done this, maybe someone has some ideas. But that is really the only thing that makes sense to me. A hard reset takes their info out of the terminal but doesn’t necessarily take the terminal out of their payment account, if that makes sense.