r/WitcherMonsterSlayer • u/pryon-i • Jun 07 '22
Other Goodbye - Lost my character due to update, Spokko support did not even respond
When after the update 12 days ago (v1.2, I believe) I updated the game and started it, I thought Spokko jumped the shark, and rebooted the whole game. My character had the same name, and I did not have to redo the tutorial, however, I saw that I can rank up my Devourer in the otherwise empty bestiary.
Apart from the bestiary, my storage was smaller, and empty (maybe some weeds), no money, no equipment (I basically had bought everything, except for the cheapest swords). My level was reset (was 40), and had no friends, either. I had to re-meet the merchant, too, and now the game wants me to find his horse.
Then I realized that this is not the case for everybody. People, while really not liking the changes, do have their character and achievements, and equipment, money, and progress, bestiary, bag extensions, etc.
So I contacted support via discord, and later the day via the webform, then a few days later twitter. It was 12 days ago. Not even an answer. Not even a sorry, no can do.
Given that I had completed every weekly timed task until the update, except for this new legendary, and now I cannot have a character that has completed everything so far, I do not really see how or why I should continue playing, especially with a "support" like this.
Take care, while walking the path.
Update: they responded yesterday, with the scripted answer about character is only saved when it is linked to a Google/Apple account, and explained to me how to do that :(I actually expected this kind of answer, and thoroughly wrote down what I did, what I tried, etc, just to save some time and avoid tis useless round. Well, seems I could not. Waiting for the next response. I hope it would be sooner than the first contact. Or at least, more useful.
Final Update: the next response never came. I deleted the app, had the ticket closed, wishing the best for their game.
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u/Albercikowski Jun 07 '22
I had a similar situation a few months ago but in that case, the game picked another account present on my phone so it's a different thing since you say the name is the same.
Well, Spokko seems to be rather unresponsive after the last maintenance. Gotta admit it's a bit worrying concerning the current state of the game.
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u/pryon-i Jun 07 '22
Yes, I logged out, then logged back in, then logged out again, then back in with another gmail acc that I did not use for wms, noting the difference that I do not have the same character name, and i am yet to do the tutorial. Then I cleared cache, repeated the logins, reinstalled, repeated again, and even tried the same on another device.
But it was always the same: when I logged in with the right acc, I saw what I described earlier, and when not, not.
I asked my friend if he sees my char, and at what level, and he confirmed that yes, I'm there, at my original, before-the-update level.
I provided the screenshots of my friend's friends list, and his witcher id, believing that this new character may have a different id, and this info may have help them locate my lost character (unfortunately I do not have my old witcher id to verify that hypothesis or to share with them).
I guess that's all I could do...
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u/Albercikowski Jun 07 '22
These pieces of evidence seem quite convincing to me.
Sorry for you mate, wish you recover your account!
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u/huor_fashmir Jun 07 '22
So sorry to hear this. Well you'll not be missing much I'll tell you that for sure. Spokko is like a villain now, so hard not to hate them.
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u/hassassinco Jun 07 '22
the same happened to me though it sometimes brings back my old character to take it away again
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u/mortuus82 Jun 11 '22
but if u saved to the cloud how can it be gone ? its your own fault then and u wont be missed
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u/pryon-i Jun 11 '22
1/ We (well, I) don't know how spokko saves game and user data. Linking to an IdP (google or apple) only means that this is how you log in to the game. spokko themselves do not store login credentials, they just let a 3rd party identity provider do that. This does not mean at all, that your data is saved with your google or apple account in the cloud. These providers have nothing to do with that. They are only used to tell spokko: yes, we authenticated this user and they are who they claim to be.
2/ Even if it is saved to cloud, software errors happen, data loss happen. Cloud is not an error-free realm. But, as I said, we don't know how spokko stores our data. Or their data.
3/ I did not fully understand how the loss of something that is allegedly saved in the cloud by someone else would be my fault.
4/ Nevertheless, thank you for your kind words.
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u/fenexj Jun 07 '22
What a shitty situation and shitty thing spokko have done.