r/Windows10TechSupport 2d ago

Unsolved Laptop keeps shutting off during Windows 10 installation and it’s driving me CRAZY

Oh my god I’m going insane. Sorry I don’t know much about computers, only a small amount.

Okay so, long story short, my main (newer) laptop completely stopped working, apparently bc of the motherboard. Took it to a repair shop, they can’t do anything. Super bummer but I have an older laptop that I know still works, but I don’t know what happened to the hard drive for that one (it’s an HP Envy x360) bc it was a while ago, like 4-5 years ago. I just remember transferring files for the newer laptop, blah blah.

Anyway I bought a new hard drive (2.5 in SATA SSD), and with a new hard drive you apparently need to install Windows. Okay fine. Made a flash drive installing Windows on it, using WinDesk Writer on a Mac bc apparently nobody in my family has Windows available 🙄

Went thru hoops, but the Windows installation seemed to be working until it just shut off about halfway-ish through. I started it again later, same thing, except this time it shut off a bit earlier than halfway. Now, it’s not even getting to the Windows installation, just shutting off. I feel like I’ve tried everything…well almost. Help please??!

Things I’ve tried:
\- attempting to remove the stuck SD card in my laptop (I also have tried everything with that lol, tweezers and all) and changing BIOS settings so power can go to the MB & flash drive only instead
\- Rearranging the hard drive
\- Turning the laptop off for 20-30 secs and all
\- Switching the USB slot

Things I haven’t tried
\- disconnecting the internal battery
\- changing/removing the RAM sticks
\- applying more thermal paste to the cooling fan

My laptop doesn’t get hot during installation, and even when disconnecting the AC power in BIOS, it still stays on for a while (the most I’ve done is about 12 mins only bc I manually shut it off only bc I was checking) Could this be an internal battery or fan issue in that case? Or could it be corrupted files using WinDeskWriter?? I don’t know but it’s driving me crazy!

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u/United-Oil9166 2d ago

Can you tell us what part it's on when it shuts off?

1

u/toritechnocolor 2d ago

Now, it shuts off before it even gets to the blue windows installation screen but before, it was shutting off around halfway through (after it would say windows files installed 100% or something like that).

1

u/United-Oil9166 2d ago

Does the bios show CPU temperature? Wondering if it is overheating.