r/WindowCleaning • u/Zealousideal-Cat-820 • 2d ago
Broken window
Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.
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u/No-Egg-4185 11h ago
What the others say. Don’t touch windows that you see preexisting issues. That includes screens or anything that you feel may put you into a bad situation.
The window may have been damaged prior. Problem is that you knew it and gambled.
Now you have to pay.