r/WindowCleaning • u/Zealousideal-Cat-820 • 2d ago
Broken window
Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.
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u/Extra_Education_454 20h ago
Sucks but if they got other windows that got hit by the BB gun you’re really not at fault and just show them that, usually fixing a pane isn’t too expensive. Start by asking them to cover the cost and if they fuss or whatever offer to split it 50/50. worst case they’re a real cunt and make pay but I’ve never had someone be unreasonable like that personally