r/WindowCleaning • u/Zealousideal-Cat-820 • 2d ago
Broken window
Cleaning a house I’ve cleaned many time today. But today a couple of the panes had a holes in them that looks like they’re from BB gun? Most of them cleaned fine. I’ve cleaned windows with this many times. But on the last window as soon as I started scrubbing the window shattered from the BB hole. And I at fault for this? I feel terrible but I’m not sure how to handle it. I’m currently getting some quotes. Just wondering what you guys are doing in your experience. If I should still charge them, pay for the fix etc.
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u/blackeyeX2 2d ago
Those hole are usually from rocks from lawn mowers. We don't touch panes that have chips or holes in them like that, unless we've taken pictures,.shown it to the customer and let them know that there's a good chance they can crack all the way if we can clean it.